MA
Marijke A
Active since Jan 2024
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5 reviews19 months ago
Poor Communication and Admin skills Flowpath Clinical and Laboratory Practice
In December 2021 my adult son, who was on my medical aid at the time visited Flowpath Clinical and Laboratory Practice in Durban. Fast forward to August 2024, I receive an email from Troika credit management about this account being overdue due to the claim being rejected by my medical aid. I immediately contacted my medical aid, which told me that no claim was ever submitted by Flowpath. I wanted to confirm this with Flowpath as I suspected this might be a **** from Troika. I have been trying since 23 August 2024 to get a hold of the accounts section at Flowpath to query this, as I could not believe that nobody from Flowpath ever tried contacting me regarding this for two and a half years. Not even one statement has been sent to me. Bear in mind that my medical aid received no claim, and my (adult) son was residing in another town. There was no way of me knowing about this account. Eventually the person handling the whatsapp line for Flowpath started attending to my query. It also took him/her a month to eventually confirm to me that I indeed have an outstanding account with Flowpath. I have never in all my life encountered any company that has such a poor bookkeeping and communication system. Flowpath please wake up and make sure that medical aid claims are submitted, and accounts plus correspondence are attended to. At this rate you will be bankrupt in no time. Your communication and admin skills are non existent.
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