Maria F

Lead Laundry and Catering Pty Ltd is a ****ming business killing small businesses.

I bought 2 so called industrial Tullis machines in 2022 from Lead Laundry. This was from an advise and recommendation from the sales person. It is notbeven 24 months but I have had endless problems with these machines that are supposed to be industrial. They are expensive for nothing as they are made from cheap plastic parts that looks like metal and which they claim is heat resistant. Then they are so expensive to replace ....clearly just a money making scheme from Leads. My heart is bleeding because I thought I was buying brand new machines for my new business and it was the worst business decision to buy from leads. The after sales service is also a mission because the technicians are not available on weekends which is our busiest time of the week for the laundry. Then they promise to come then they don't come without any explanation. Right now I'm sitting with dead machines and I've paid for the parts to be replaced and the expensive call out fees but no one has come out even after i had promises that they will come. This means anotherbweekend without machines....How do I run a laundry business without machines....Lead laundry is just a killer of small businesses and they are just after money and care less if at all about their customers. I just don't see myself purchasing any more machines from Lead in the future..!