T
Tshepisho
Active since Jan 2024
3
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0
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Reviews
3 reviews22 months ago
pre-existing issues and bad customer service
Hi , I bought my car at Omoda Fourways in January this year with an extended warranty , I saw the car online and went to check it and indeed I found it , when I got there i viewed the car and liked it and went for a test drive with the sales person and my friend , and while test driving, the car made a sound of which at the time I thought was break pads and I asked the sales person if he can hear it and he said yes he can, but I should not not worry because the will be serviced before I come for collection anyway so that sound will be taken care of . I then proceeded with the purchase and I was told to come back two days later which was Saturday the 20th to come fetch the car , when in arrived on the time we had arranged the car was not even ready yet, long story short I finally was called to get the keys , however the car still needed service and they had not serviced it as promised, they then told me to leave with it then bring it back in for service the following weekend , as I was driving home the car was making that very sound I complained about when test driving and it also had a key pad problem, when I returned the car, I told them all those problems and I was assured that all will be taken care of . Came back later that afternoon to fetch the car ,key pad not fixed and I asked and they said it’s probably a battery problem and they changed it right while I was waiting, then I asked was the sound I told them about taken care of and they say to me “ma’am your car is good to go”. Not long after leaving I realised the sound was not taken care of , so I just left as it was too late , drove the car for about three months with the sound still bothering me then I decided to call them and let them know , I was told to bring the car back in so they can check . Went out for a test drive with one of the mechanics and he told me that he will check the car if there are any parts that need to be ordered for replacement they will order and let me when to bring the car back in , whilst still there I asked one of the guy who is from the service department, if there any extra costs should they need to fix the car as M on an extended warranty, and he says to me no “dnt worry about that your plan covers that” . Left my car on a Saturday and Monday morning I get a call from the guy saying he has a quotation for me, then I told him I do not understand anyway because M fetching the car he will explain everything to me upon my arrival, when I arrive they told me its my front right shock meaning it’s a wear and tear, therefore my plan will not cover it and I will have to pay for the part and service , then I continue to ask how is it a wear and in just four months especially for a part that can last so long and it’s also a pre existing problem that I was assured was going to be fix , then the guy rudely says to me it’s way past his nock off time and if I want to follow it up I can go take it up with management or whoever told me the problem will be fixed, at that time I was getting worked up as i was communicating with him all this time and I asked and told me he does not even remember saying any of those things and what they serviced was on record and what i was telling was not therefore was invalid, as we were taking, one of the managers came out and asked me to explain and I did just that , he than took my contacts and promised to conduct an investigate and to call the next day with an answer, he did as promised however told me again that my plan does not cover and m sitting with a car that has a pre existing issue that they promised to take care of and did not.
0 replies
27 months ago
I was helped by pale...
I was helped by palese for my confirmation letter and she was very helpful
58 replies
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5 Star
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1 Star
1 (33.333333333333336%)