AKESH C

Camelot spa online sales - no Voucher during weekend to be emailed

I purchased a R1000 Gift Voucher on Saturday morning. I was sent a receipt immediately via email, but no Gift Voucher was attached. I called the help line where a lady informed me that no emailed voucher will be sent during weekends. I was requested to go through to your branch and print it out manually. This is ridiculous service of a well-known and respected Spa establishment. I suggest that a Big Bright Sign on your website needs to be put up informing buyers that no Voucher Sales will be entertained during Weekends because no vouchers will be emailed to the client during weekends. I am VERY DISSAPOINTED as I now need to drive a distance personally to a branch and get a printout which of course I tried to avoid in the first place. However, I thank the lady on the help line who called back and is trying to get hold of Nicola to get a Voucher printed and emailed back to me. Thus, preventing a Drive to the branch. However she could not get any feedback from Nicola