JS
Jaundre S
Active since Jan 2024
2
Reviews
0
Industries
Reviews
2 reviews26 months ago
Poor return policy and customer service
I Will not return. Customer service is non existent. BEWARE on fine print in store. All returns are -15%, they don't guarantee that electrical equipment will work when you buy it and they don't take any returns. They also don't take returns on electrical equipment even if you did not use it (same day return). my pool light did not fit (did not even install or attempt), just held in my hand and saw I had the wrong light. The staff cannot test the light (they don't know how to use their own equipment and simply threw their hands up in the air). Staff mentioned that me returning my item (pool light) for a smaller model is a "me" problem and I would have to buy another. Also they did not test it before I took it so they have no guarantee that it ever worked, even though they could not test it when I wanted to return it. WHAT A JOKE. I wondered how this shop survives when I stepped in there the first time (as there is a lot of competition with much more to offer)...well now I know...they won't make it.
0 replies
27 months ago
AVIOID if you have kids/ babies and need car seats
POOR SERVICE. DON'T USE if you have children and expect to have a child seat. We ended up going with SANI car rental as Woodford just simply lost interest in arranging one when we got to them (after confirming via telephone that we will have car seats as we could not see evidence on our booking slips). They simply say we did not book, and they have no car seats. The fact that I called meant nothing...should have just cancelled when I got the suspicion that we would be disappointed. Staff was not willing to assist, or rent from neighboring service providers who seemed to have ample stock available. Management just threw their hands up in the air. No care. Awful way to start our family weekend in Cape Town. No accountability, poor babies under 1 year of age had to sit outside in the heat and wait for us to rush and make another plan. For the sake of my kids and their safety I would avoid. Would like to see how they turn this review around. They wasted an hour of our time and we over paid as we had no time to think, compare quotes or book in advance. Cost us time, money and bad memories.
58 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (100%)