PS
Pool shop
Unclaimed Business
PS
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Home Services
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceHV
Henneman V
1 reviews | Active since Jan 2020
6 Jan 2025, 08:29
Henneman Venter
Pool Shop In Fontainebleau on Maria street opposite to Takealot. They are not taking accountability for the work they have done on my pool pump. I have returned 4 times and the problem still exists. The pump was booked in because it was ran dry and overheated, the pool shop replaced the mechanics and apparently test it in the shop. When I retuned home the incorrect / smaller, fittings was provided to connect the pump to the rest of the pipes as well as the pump didn’t work (No water was sucked by the pump). When I returned they just added more with Plummer type to try to seal the inlet. It didn’t worked. As soon as connect the pump it still didn’t sucked any water. After attempted 3 and 4, they still only add more Plummer type with the hope it will work or I’ll go way. Today I retuned to the shop asking that the technician come with me to the house to see that the pump is not working, the owner then charged a call out fee, even when I told them that the wrong parts wat provided by them and I had to go look for the correct parts. The owner is not willing to take responsibility. The workmanship quality is bad, with no warranty on the work. Upset Customer
Helpful (0)
|Replies (0)HV
Henneman V
1 reviews | Active since Jan 2020
6 Jan 2025, 08:29
Henneman Venter
Pool Shop In Fontainebleau on Maria street opposite to Takealot. They are not taking accountability for the work they have done on my pool pump. I have returned 4 times and the problem still exists. The pump was booked in because it was ran dry and overheated, the pool shop replaced the mechanics and apparently test it in the shop. When I retuned home the incorrect / smaller, fittings was provided to connect the pump to the rest of the pipes as well as the pump didn’t work (No water was sucked by the pump). When I returned they just added more with Plummer type to try to seal the inlet. It didn’t worked. As soon as connect the pump it still didn’t sucked any water. After attempted 3 and 4, they still only add more Plummer type with the hope it will work or I’ll go way. Today I retuned to the shop asking that the technician come with me to the house to see that the pump is not working, the owner then charged a call out fee, even when I told them that the wrong parts wat provided by them and I had to go look for the correct parts. The owner is not willing to take responsibility. The workmanship quality is bad, with no warranty on the work. Upset Customer
0
Replies (0)PN
PHUMZILE N
1 reviews | Active since Jan 2020
20 Dec 2024, 13:38
The Pool shop Vryheid
I have paid the pool shop early in the year in March 2024, today the 20 December they came to finish the work. They left the solar hanging in blue robes which I have never seen, small pool blankets not the correct size and my yard a mess. These people are so *************, unreliable and unprofessional. I have seen such disrespect for a customer. They have excuses for everything, do not waste your money
Helpful (0)
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PHUMZILE N
1 reviews | Active since Jan 2020
20 Dec 2024, 13:38
The Pool shop Vryheid
I have paid the pool shop early in the year in March 2024, today the 20 December they came to finish the work. They left the solar hanging in blue robes which I have never seen, small pool blankets not the correct size and my yard a mess. These people are so *************, unreliable and unprofessional. I have seen such disrespect for a customer. They have excuses for everything, do not waste your money
0
Replies (0)JS
Jaundre S
1 reviews | Active since Jan 2020
21 Feb 2024, 11:39
Poor return policy and customer service
I Will not return. Customer service is non existent. BEWARE on fine print in store. All returns are -15%, they don't guarantee that electrical equipment will work when you buy it and they don't take any returns. They also don't take returns on electrical equipment even if you did not use it (same day return). my pool light did not fit (did not even install or attempt), just held in my hand and saw I had the wrong light. The staff cannot test the light (they don't know how to use their own equipment and simply threw their hands up in the air). Staff mentioned that me returning my item (pool light) for a smaller model is a "me" problem and I would have to buy another. Also they did not test it before I took it so they have no guarantee that it ever worked, even though they could not test it when I wanted to return it. WHAT A JOKE. I wondered how this shop survives when I stepped in there the first time (as there is a lot of competition with much more to offer)...well now I know...they won't make it.
Helpful (0)
|Replies (0)JS
Jaundre S
1 reviews | Active since Jan 2020
21 Feb 2024, 11:39
Poor return policy and customer service
I Will not return. Customer service is non existent. BEWARE on fine print in store. All returns are -15%, they don't guarantee that electrical equipment will work when you buy it and they don't take any returns. They also don't take returns on electrical equipment even if you did not use it (same day return). my pool light did not fit (did not even install or attempt), just held in my hand and saw I had the wrong light. The staff cannot test the light (they don't know how to use their own equipment and simply threw their hands up in the air). Staff mentioned that me returning my item (pool light) for a smaller model is a "me" problem and I would have to buy another. Also they did not test it before I took it so they have no guarantee that it ever worked, even though they could not test it when I wanted to return it. WHAT A JOKE. I wondered how this shop survives when I stepped in there the first time (as there is a lot of competition with much more to offer)...well now I know...they won't make it.
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Replies (0)