Matthew M

Appalling service delivery

The poorest service delivery I have ever received. DO NOT support this company unless you would like for your move to be as challenging as possible. The company refused to move any items that were not in boxes and stated that they would charge me an addition fee for such. When I initially received my quotation, I did not receive an inventory list that allowed for me to tick of the items that I have and thus received a quote based on a “rough estimate for a two bedroom apartment”. They refused to take items that had been placed in bags and stated that it need to be in boxes, however their site does not state anything of such nature. There was NO pre-move assessment done and the day prior to the move which is why I am extremely frustrated at the lack of effort made from the companies side to remedy the situation. Instead they said they will be charging us an additional fee if we want for the bags to be moved as well. I asked if I can place them in boxes since they seem to be hell bent on that and they said “no, it will be taking up our time.” Are we not being charged a service fee for the time taken to move? Further to this, the invoice we received states the cost but has no breakdown of what I am being charged for. My argument remained that - if you are charging me on a “rough estimate of a two bedroom”, and you’re not moving a bedroom worth of suitcases then why am I being charged an additional fee? The owner refused to provide any assistance on the matter and insisted that if we want for the rest of the items to me removed, we will have to pay a fee or we can take it up legally. Absolutely pathetic service considering the fact that 1. No pre-assessment was done 2. The invoice shows a fee but has no breakdown of what you’re paying for 3. The attitude and willingness of the owner to remedy the situation was disgusting. He refused to understand the customers perspective and lacked the ability to communicate/provide us with the necessary documents that gives the customer insight on what they’re being charged for and what the company is not willing to do. You’d have an easier move hiring your own truck and pay people to assist.