Saarah C

BARONS TOKAI’S TERRIBLE SERVICE!

I ABSOLUTELY HATE BARONS TOKAI! they are ultimately the worst VW branch in Cape Town, completely unprofessional and definitely not a 5 star service provider as they pro claim. This is my SECOND time experiencing such a bad service from Tokai’s branch. The first time, my polo 6 tsi went in for its 90k service, when sending it I asked them to check my back brakes because there was a rattling noise, they eventually told me it was due to my aftermarket brake pads I had just put on and bought from Goldwagen, which I understood. After picking the car up, the next day whilst driving, my car pulled dead brakes on its own, and my handbrake locked, luckily I was driving 60kms, but the reason why was so scary, they DID NOT TIGHTEN my bolts on my callipers causing it to shoot off into the road. I couldn’t do anything, I had to phone my dad to come and get me because I was alone on a busy road. And now, FOR THE SECOND TIME, Barons Tokai has *****ed me over. My service adviser THALIA, called me today at 15:45 after dropping my car at 8am for my 105k service. To tell me she has “bad news”, THEY HAD SPLIT THE THREAD ON MY SUMP PLUG. But, she proceeded to try and convince me that I had knocked my sump because of how low my car is, or the last person to service the car had over tightened it, which I told her was incorrect! because if that was the case the car would have been leaking long ago, and it was NOT. But she was persistent that it was not their wrong doings, which made me even angrier because I came to them with minor issues that was supposed to be sorted, allowing me to receive my car back the same day, but now I have to wait till Monday, due to THEIR INCOMPETENCE! And now they want to charge me an extra R900 for a sump plug that I DID NOT BRAKE OR SPLIT! BARONS TOKAI YOUR SERVICE IS DISGRACEFUL! I will NEVER bring my car to you again!