VB
VW Barons Tokai
Unclaimed Business
VB
Performance(last 12 months):
#44Ranked In Automotive
-100 NPSUnlikely
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceS
Stephen
1 reviews | Active since Jan 2020
26 Feb 2026, 16:51
5 Months Later
I purchased a 2020 Volkswagen Polo Vivo from Barons Tokai on September 26, 2025. While I initially trusted the brand, I’m disappointed by the after-sales service. I was promised a spare key and window tint on the following Monday, plus repairs to scratched rims. I only got 2 old tyres and smash and grab windows. It’s now February 26, 2026, and I’m still waiting. I’ve had to follow up constantly, with endless promises and no action. This ongoing back-and-forth has left me extremely dissatisfied. I expected far better service and follow-through. Someone in Cape Town easily open my car I've been begging for my spare keys and rims to be fixed ... 5 MONTHS LATER STILL NOTHING
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Stephen
1 reviews | Active since Jan 2020
26 Feb 2026, 16:51
5 Months Later
I purchased a 2020 Volkswagen Polo Vivo from Barons Tokai on September 26, 2025. While I initially trusted the brand, I’m disappointed by the after-sales service. I was promised a spare key and window tint on the following Monday, plus repairs to scratched rims. I only got 2 old tyres and smash and grab windows. It’s now February 26, 2026, and I’m still waiting. I’ve had to follow up constantly, with endless promises and no action. This ongoing back-and-forth has left me extremely dissatisfied. I expected far better service and follow-through. Someone in Cape Town easily open my car I've been begging for my spare keys and rims to be fixed ... 5 MONTHS LATER STILL NOTHING
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Marcus C
1 reviews | Active since Jan 2020
29 Apr 2024, 14:35
Dismal service all round.
After purchasing a demo vehicle in October 2023 from Barons Tokai, the problems have been endless with no joy in sight. The vehicle has been in 6 times to date with more to come as no confirmation of what the issue is. The dealership has mentioned been in talks with vwsa but nothing in writing. Service has been dismal from servicing to higher up the ladder with empty promises. Salesman has tried to assist, falling on deaf ears.
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Marcus C
1 reviews | Active since Jan 2020
29 Apr 2024, 14:35
Dismal service all round.
After purchasing a demo vehicle in October 2023 from Barons Tokai, the problems have been endless with no joy in sight. The vehicle has been in 6 times to date with more to come as no confirmation of what the issue is. The dealership has mentioned been in talks with vwsa but nothing in writing. Service has been dismal from servicing to higher up the ladder with empty promises. Salesman has tried to assist, falling on deaf ears.
0
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Saarah C
1 reviews | Active since Jan 2020
2 Feb 2024, 22:33
BARONS TOKAI’S TERRIBLE SERVICE!
I ABSOLUTELY HATE BARONS TOKAI! they are ultimately the worst VW branch in Cape Town, completely unprofessional and definitely not a 5 star service provider as they pro claim. This is my SECOND time experiencing such a bad service from Tokai’s branch. The first time, my polo 6 tsi went in for its 90k service, when sending it I asked them to check my back brakes because there was a rattling noise, they eventually told me it was due to my aftermarket brake pads I had just put on and bought from Goldwagen, which I understood. After picking the car up, the next day whilst driving, my car pulled dead brakes on its own, and my handbrake locked, luckily I was driving 60kms, but the reason why was so scary, they DID NOT TIGHTEN my bolts on my callipers causing it to shoot off into the road. I couldn’t do anything, I had to phone my dad to come and get me because I was alone on a busy road. And now, FOR THE SECOND TIME, Barons Tokai has *****ed me over. My service adviser THALIA, called me today at 15:45 after dropping my car at 8am for my 105k service. To tell me she has “bad news”, THEY HAD SPLIT THE THREAD ON MY SUMP PLUG. But, she proceeded to try and convince me that I had knocked my sump because of how low my car is, or the last person to service the car had over tightened it, which I told her was incorrect! because if that was the case the car would have been leaking long ago, and it was NOT. But she was persistent that it was not their wrong doings, which made me even angrier because I came to them with minor issues that was supposed to be sorted, allowing me to receive my car back the same day, but now I have to wait till Monday, due to THEIR INCOMPETENCE! And now they want to charge me an extra R900 for a sump plug that I DID NOT BRAKE OR SPLIT! BARONS TOKAI YOUR SERVICE IS DISGRACEFUL! I will NEVER bring my car to you again!
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Saarah C
1 reviews | Active since Jan 2020
2 Feb 2024, 22:33
BARONS TOKAI’S TERRIBLE SERVICE!
I ABSOLUTELY HATE BARONS TOKAI! they are ultimately the worst VW branch in Cape Town, completely unprofessional and definitely not a 5 star service provider as they pro claim. This is my SECOND time experiencing such a bad service from Tokai’s branch. The first time, my polo 6 tsi went in for its 90k service, when sending it I asked them to check my back brakes because there was a rattling noise, they eventually told me it was due to my aftermarket brake pads I had just put on and bought from Goldwagen, which I understood. After picking the car up, the next day whilst driving, my car pulled dead brakes on its own, and my handbrake locked, luckily I was driving 60kms, but the reason why was so scary, they DID NOT TIGHTEN my bolts on my callipers causing it to shoot off into the road. I couldn’t do anything, I had to phone my dad to come and get me because I was alone on a busy road. And now, FOR THE SECOND TIME, Barons Tokai has *****ed me over. My service adviser THALIA, called me today at 15:45 after dropping my car at 8am for my 105k service. To tell me she has “bad news”, THEY HAD SPLIT THE THREAD ON MY SUMP PLUG. But, she proceeded to try and convince me that I had knocked my sump because of how low my car is, or the last person to service the car had over tightened it, which I told her was incorrect! because if that was the case the car would have been leaking long ago, and it was NOT. But she was persistent that it was not their wrong doings, which made me even angrier because I came to them with minor issues that was supposed to be sorted, allowing me to receive my car back the same day, but now I have to wait till Monday, due to THEIR INCOMPETENCE! And now they want to charge me an extra R900 for a sump plug that I DID NOT BRAKE OR SPLIT! BARONS TOKAI YOUR SERVICE IS DISGRACEFUL! I will NEVER bring my car to you again!
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FH
Fiona H
1 reviews | Active since Jan 2020
22 Oct 2022, 08:02
VW BARONS TOKAI - LACK THE HUMAN TOUCH
One would think buying a brand new car as a retirement present to one’s self would be the start of a journey of happy experiences. Unless, as in my case, you purchased it from the VW agent, Barons, in Tokai. The place is manned by robots. Automatons who perform their jobs to a precise script, only faltering if they are faced with an anomaly such as my faulty air conditioner, albeit covered by the guarantee. The robotic service does not include any emotional comfort or words of solace to make up for the fact that such an expensive investment should be defective. That would involve going off script. As would smiling at the justifiably anxious customer, or any semblance of human endeavour to placate the owner of said vehicle . In my case, having already agreed Barons could extend my routine annual service to a day and a half, the problem was still not resolved. Not enough time apparently, according to the stony faced android who really couldn’t care less. Now my car has to go back AGAIN for ANOTHER two days, leaving me without transport AGAIN. “When?” asked the robot. I half expected the automaton to break down and proffer some words of apology or solace. In my dreams… Eventually she cracked and offered to put me on a FIVE WEEK waiting list for a courtesy car. From this grudging offer I deduce that there is either a five week waiting list for other customers who have purchased defective vehicles from Barons, or else my malfunctioning new car is no less important to Barons than a queue of customers waiting for an oil change. I rather think it is the latter. I can’t wait for my vehicle to be out of warranty so that I can go back to my cheerful, efficient mechanic down the road who is a delight to deal with and really cares that I remain a satisfied customer.
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Fiona H
1 reviews | Active since Jan 2020
22 Oct 2022, 08:02
VW BARONS TOKAI - LACK THE HUMAN TOUCH
One would think buying a brand new car as a retirement present to one’s self would be the start of a journey of happy experiences. Unless, as in my case, you purchased it from the VW agent, Barons, in Tokai. The place is manned by robots. Automatons who perform their jobs to a precise script, only faltering if they are faced with an anomaly such as my faulty air conditioner, albeit covered by the guarantee. The robotic service does not include any emotional comfort or words of solace to make up for the fact that such an expensive investment should be defective. That would involve going off script. As would smiling at the justifiably anxious customer, or any semblance of human endeavour to placate the owner of said vehicle . In my case, having already agreed Barons could extend my routine annual service to a day and a half, the problem was still not resolved. Not enough time apparently, according to the stony faced android who really couldn’t care less. Now my car has to go back AGAIN for ANOTHER two days, leaving me without transport AGAIN. “When?” asked the robot. I half expected the automaton to break down and proffer some words of apology or solace. In my dreams… Eventually she cracked and offered to put me on a FIVE WEEK waiting list for a courtesy car. From this grudging offer I deduce that there is either a five week waiting list for other customers who have purchased defective vehicles from Barons, or else my malfunctioning new car is no less important to Barons than a queue of customers waiting for an oil change. I rather think it is the latter. I can’t wait for my vehicle to be out of warranty so that I can go back to my cheerful, efficient mechanic down the road who is a delight to deal with and really cares that I remain a satisfied customer.
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Taryn H
1 reviews | Active since Jan 2020
7 Sept 2022, 19:35
SHOCKING & UNPROFESSIONAL SERVICE
They dont even deserve one star! My vehicle went into be repaired , Thalia the service agent could not even be bothered to provide updates on the repair process or how long it would take! My vehicle was at the dealership for 7 WEEKS! i was told they did not have any courtesy vehicle for me - one was hired for me EVENTUALITY and i needed to ensure it was returned with a full tank of petrol, even though i needed to secure the deposit for the loan vehicle Finally receive my vehicle back with an empty tank (it was just shy of half a tank when i dropped it off 7 WEEKS AGO) and the bumper now has a chip Absolutely shocking service - service agents could do with some courses on professionalism and customer centricity! WILL NEVER EVER USE THIS BRANCH AGAIN, I SUGGEST YOU DO NOT TAKE YOU VEHICLE HERE FOR REPAIRS!
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Taryn H
1 reviews | Active since Jan 2020
7 Sept 2022, 19:35
SHOCKING & UNPROFESSIONAL SERVICE
They dont even deserve one star! My vehicle went into be repaired , Thalia the service agent could not even be bothered to provide updates on the repair process or how long it would take! My vehicle was at the dealership for 7 WEEKS! i was told they did not have any courtesy vehicle for me - one was hired for me EVENTUALITY and i needed to ensure it was returned with a full tank of petrol, even though i needed to secure the deposit for the loan vehicle Finally receive my vehicle back with an empty tank (it was just shy of half a tank when i dropped it off 7 WEEKS AGO) and the bumper now has a chip Absolutely shocking service - service agents could do with some courses on professionalism and customer centricity! WILL NEVER EVER USE THIS BRANCH AGAIN, I SUGGEST YOU DO NOT TAKE YOU VEHICLE HERE FOR REPAIRS!
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Stacey N
1 reviews | Active since Jan 2020
8 Nov 2021, 17:55
Don’t go to Barons Tokai
Not happy with the service I received from this branch and VW SA. They refused to replace a battery under maintenance plan due to the battery not meeting their criteria even though an inspection was done on the car before loading a VW maintenance plan. I also requested that as part of the service that they do a wheel alignment and wheel rotation. Upon inspection when I got home, I noticed that they did not do the wheel rotation even though it was paid for. I had to return the next day to have it done. I have told family and friends about my situation and they also said that customer service from VW SA is not good in general. Barons Tokai claims they also only give 5 star service but my last experience was definitely 1 star.
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Stacey N
1 reviews | Active since Jan 2020
8 Nov 2021, 17:55
Don’t go to Barons Tokai
Not happy with the service I received from this branch and VW SA. They refused to replace a battery under maintenance plan due to the battery not meeting their criteria even though an inspection was done on the car before loading a VW maintenance plan. I also requested that as part of the service that they do a wheel alignment and wheel rotation. Upon inspection when I got home, I noticed that they did not do the wheel rotation even though it was paid for. I had to return the next day to have it done. I have told family and friends about my situation and they also said that customer service from VW SA is not good in general. Barons Tokai claims they also only give 5 star service but my last experience was definitely 1 star.
0
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Winston D
1 reviews | Active since Jan 2020
25 Mar 2021, 21:24
Pathetic service at VW Barons Tokai
Highly dissatisfied with the service at VW Barons Tokai 1. I purchased a vehicle at the dealership in February 2020. Within the same week I heard a warping sound coming from my rear tyres so I contacted the sales rep immediately and brought it to his attention. The rep advised me that I shouldn't worry about it and its purely because the tyres have been replaced soon the sound will go away, which in time it did so it never bothered me. Recently I extended my plan to a full plan which amounted to over R 30 000. After extending the plan I had a few concerns and decided to take my car in to have these issues addressed. One of my request was for the tyres to be rotated. To my surprise I was advised that the tyres cannot be rotated and balanced because the tyres are worn out but only on the inner part of the tyres. If I look at my tyres they look perfectly fine with ample thread. This still does not make sense to me. Its only been a 1 year, realistically how can brand new tyres be worn out in one year. 2. My car was booked in for 2 days for an inspection to check all the concerns that I asked to be addressed. It is extremely inconvenient to be without a vehicle as I do not have a spare car. I have to depend on family members who have their own obligations to drop me off at work in the mornings and again pick me up in the afternoons. For all the inconvenience bestowed on me, no courtesy car was offered. Only a lift to my home after I dropped my car off at the dealership. The lift home was not beneficial to me at all because I reside in Plumstead but work in Athlone. When I collected my car after 2 days, absolutely nothing was done to the vehicle. None of the concerns were addressed. The service advisor explained that parts needed to be ordered, fair enough but nothing else was done, even for the issues that didn't require a part to be ordered. The consultant advised me at the dealership when the car was collected that the wipers were replaced. I trusted her and didn't even test the wipers. A week later it rained then I realized that even the wipers weren't replaced. Even after this appalling experience I didn't log a complaint. I did express my dissatisfaction with the service advisor however it appeared as if the matter was treated with a pinch of salt. No contact from management after expressing my dissatisfaction, "absolutely nothing". I received a call from the service advisor informing me that the parts were ready and I can bring my car in to have all the repairs done. This time I assumed that given the poor service I received at my last visit, all repairs will be prioritized and I would have picked up my car within two days. My car was booked in at the dealership on Tuesday 23/03/2021. Today, 25/03/21 I received a call from my service advisor, "Mr Dasari, we just received your parts and I will be able to tell you tomorrow when you can can collect your car. The discussion I had with the service advisor was that I'll bring the car in when all the parts are ready to avoid having my car parked at the dealership. When I was called to book my car in I was under the impression that the parts were ready. I was not pleased with the call but I did not complain to the service advisor because it appears as if she's not taking me seriously. 3. My car has been at the dealership for 5 days and I'm still being told that they do not know why the car has a irregular idle. I certainly do not know anything about mechanics but I surely expect the experts at the dealership to understand why the car is idling irregularly, when I received the car it never idled like that 4. I was appalled after I spoke to the gentlemen in the repair department. He told me there's nothing they can do about the tyres. I mean, don't just tell me you can't rotate the tyres. I was told "You need to speak to the sales representative who sold you the car". Why do I need to raise a concern with the sales department? The information I give to any representative of a company must be referred to the relative department. A simple " I'll give your contact details to the sales department and they'll give you a call" that's customer service
Helpful (0)
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Winston D
1 reviews | Active since Jan 2020
25 Mar 2021, 21:24
Pathetic service at VW Barons Tokai
Highly dissatisfied with the service at VW Barons Tokai 1. I purchased a vehicle at the dealership in February 2020. Within the same week I heard a warping sound coming from my rear tyres so I contacted the sales rep immediately and brought it to his attention. The rep advised me that I shouldn't worry about it and its purely because the tyres have been replaced soon the sound will go away, which in time it did so it never bothered me. Recently I extended my plan to a full plan which amounted to over R 30 000. After extending the plan I had a few concerns and decided to take my car in to have these issues addressed. One of my request was for the tyres to be rotated. To my surprise I was advised that the tyres cannot be rotated and balanced because the tyres are worn out but only on the inner part of the tyres. If I look at my tyres they look perfectly fine with ample thread. This still does not make sense to me. Its only been a 1 year, realistically how can brand new tyres be worn out in one year. 2. My car was booked in for 2 days for an inspection to check all the concerns that I asked to be addressed. It is extremely inconvenient to be without a vehicle as I do not have a spare car. I have to depend on family members who have their own obligations to drop me off at work in the mornings and again pick me up in the afternoons. For all the inconvenience bestowed on me, no courtesy car was offered. Only a lift to my home after I dropped my car off at the dealership. The lift home was not beneficial to me at all because I reside in Plumstead but work in Athlone. When I collected my car after 2 days, absolutely nothing was done to the vehicle. None of the concerns were addressed. The service advisor explained that parts needed to be ordered, fair enough but nothing else was done, even for the issues that didn't require a part to be ordered. The consultant advised me at the dealership when the car was collected that the wipers were replaced. I trusted her and didn't even test the wipers. A week later it rained then I realized that even the wipers weren't replaced. Even after this appalling experience I didn't log a complaint. I did express my dissatisfaction with the service advisor however it appeared as if the matter was treated with a pinch of salt. No contact from management after expressing my dissatisfaction, "absolutely nothing". I received a call from the service advisor informing me that the parts were ready and I can bring my car in to have all the repairs done. This time I assumed that given the poor service I received at my last visit, all repairs will be prioritized and I would have picked up my car within two days. My car was booked in at the dealership on Tuesday 23/03/2021. Today, 25/03/21 I received a call from my service advisor, "Mr Dasari, we just received your parts and I will be able to tell you tomorrow when you can can collect your car. The discussion I had with the service advisor was that I'll bring the car in when all the parts are ready to avoid having my car parked at the dealership. When I was called to book my car in I was under the impression that the parts were ready. I was not pleased with the call but I did not complain to the service advisor because it appears as if she's not taking me seriously. 3. My car has been at the dealership for 5 days and I'm still being told that they do not know why the car has a irregular idle. I certainly do not know anything about mechanics but I surely expect the experts at the dealership to understand why the car is idling irregularly, when I received the car it never idled like that 4. I was appalled after I spoke to the gentlemen in the repair department. He told me there's nothing they can do about the tyres. I mean, don't just tell me you can't rotate the tyres. I was told "You need to speak to the sales representative who sold you the car". Why do I need to raise a concern with the sales department? The information I give to any representative of a company must be referred to the relative department. A simple " I'll give your contact details to the sales department and they'll give you a call" that's customer service
0
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