SV
Stacey N
Active since Oct 2015
30
Reviews
0
Industries
Reviews
30 reviews54 months ago
Volkswagen South Africa worst Customer Service
Not happy with the service I received from VW SA. They refused to replace a battery under maintenance plan due to the battery not meeting their criteria even though an inspection was done on the car before loading a VW maintenance plan. I also requested that as part of the service at Barons Tokai that they do a wheel alignment and wheel rotation. Upon inspection when I got home, I noticed that they did not do the wheel rotation even though it was paid for. I had to return the next day to have it done. I have told family and friends about my situation and they also said that customer service from VW SA is not good in general. Barons Tokai claims they also only give 5 star service but my last experience was definitely 1 star. My next car will definitely not be VW
0 replies
54 months ago
Don’t go to Barons Tokai
Not happy with the service I received from this branch and VW SA. They refused to replace a battery under maintenance plan due to the battery not meeting their criteria even though an inspection was done on the car before loading a VW maintenance plan. I also requested that as part of the service that they do a wheel alignment and wheel rotation. Upon inspection when I got home, I noticed that they did not do the wheel rotation even though it was paid for. I had to return the next day to have it done. I have told family and friends about my situation and they also said that customer service from VW SA is not good in general. Barons Tokai claims they also only give 5 star service but my last experience was definitely 1 star.
0 replies
54 months ago
Don’t go to Barons Tokai
Not happy with the service I received from this branch and VW SA. They refused to replace a battery under maintenance plan due to the battery not meeting their criteria even though an inspection was done on the car before loading a VW maintenance plan. I also requested that as part of the service that they do a wheel alignment and wheel rotation. Upon inspection when I got home, I noticed that they did not do the wheel rotation even though it was paid for. I had to return the next day to have it done. I have told family and friends about my situation and they also said that customer service from VW SA is not good in general. Barons Tokai claims they also only give 5 star service but my last experience was definitely 1 star.
0 replies
62 months ago
Vodacom contract cancellation nightmare
It's such a nightmare trying to cancel my contract with Vodacom. I need to cancel it and change my number to prepaid as I will be getting a contract phone from my work. I keep calling the cancelations department but the call keeps dropping. I don't even get through to a call centre agent. I have read so many stories online of how customers are struggling with the Cancellations Department and now I experience it for myself. They say you must rate the level of service you received on the call but guess what, I got NO Service because call keeps dropping.
0 replies
63 months ago
Liable for a benefit which Discovery did not cover
Can Discovery Health stop wasting my time. 3 queries was logged with regards to my dental benefit being depleted even though no monies was paid to the dentist!! I have queried this multiple times. After constantly following up and wasting airtime, they get back to me with the answer that 'Please note that your limit was used correctly as member is liable for a co-payment of R165.00 for the procedure code 8109'. What kind of answer is that?? How can I be liable for a co payment but ZERO was paid to the dentist. ZERO!! it even shows ZERO on your app and website. So please tell me why my benefit is depleted and I am liable for a co payment when Discovery paid ZERO to the dentist. So you telling me that I have to pay money for something that discovery didn't even cover?? Is this how your benefits work?! After 3 weeks I get am answer like this that doesn't even make sense. 3 weeks just to give me such answer that holds me liable for a claim?? Is this how you treat your clients?? How much more of my time is discovery going to waste with this. Please answer me why am I liable if nothing was paid out of this benefit
224 replies
63 months ago
Benefits depleted eventhough I didn't use it
It's been 2 weeks and multiple calls to the call centre and yet my issue is not resolved. No one is getting back to me even though they advise that I will get feedback. I am on the Essential Smart plan. I am well aware that my plan doesn't cover fillings for dental. I went to the dentist in January for a filling. I know I am supposed to cover the bill. However when I check my benefits, it shows that my dental benefit has been depleted even though I haven't made use of this benefit this year. It clearly shows no payment was made to the dentist in January, so why is my benefit depleted? I have made numerous calls and logged queries but no one is getting back to me. I'm just wasting my airtime calling everytime and having to explain this story to different people. Such a waste of time really. Can I please get answers as I do not see why my benefit is depleted even though I did not use it
168 replies
79 months ago
Don't get a contract at Telkom. They sell your information
I'm so disappointed in Telkom with sharing my details with 3rd parties. My husband and I both have Telkom accounts and we have been receiving about 3 calls per day from a company claiming that they are calling on behalf of Telkom. The number is 0210030110. He has also been receiving calls from this company to his work phone which is very inappropriate! I'm tired of getting these calls really! This will leave me no choice to end my contracts with Telkom. We pay about R2000 for our contracts and Telkom but looking at this situation we would rather leave because we getting these calls everyday!
0 replies
80 months ago
Capitec Bank assistant lied
I am absolutely ****ed! On the 23 August 2019 I went into Capitec Bank Blue Route Mall to get a settlement quote for my credit card and loan. The person who helped me said that before I can get the quotes, he needs to do an affordability check on me. This sounded so weird so I said why and he told me that I have to do it in order to get my quotes. I then asked the question that won't this check show up on my credit record and he said no. So today I checked my credit record and I can now see that this check is logged against my credit profile! I'm so ****ed because I didn't want the check! All I wanted was my settlement quotes! Such bad service is the reason why I changed banks and the reason why I closed my account!!! I'm so ****ed. I was told false information and now my credit record is affected!
210 replies
82 months ago
Do not use Direct Axis Pulse! They use your information inappropriatly
Do not use Direct Axis Pulse! My husband doesn't have a loan with them but we have been checking his credit record on their service Pulse. Ever since we registered, they have been sending letters every month to our home address. We just ignored it. But now they are sending the letters to his work address because they have that information from his credit report. Tried sorting this out with Direct Axis but they are no help at all. Even tried unsubscribing from everything but that doesn't help as well. This had caused many problems because these letters are being sent to his work. The call Centre is no help as well. We are so angry. This is not right at all.
74 replies
99 months ago
Worst online system ever
I am so frustrated with Builders Warehouse Online System. This is the worst inline system ever and delivery takes so long with no feedback. I placed my order on 30/01/2018. Collection at the store was scheduled for the 10/02/2018. On the 10/02/2018 I call the Call Centre because my order was still in process on the website. Call centre agent said that they will call the store and say that they need to call me. No one called me. Its almost a week and still no feedback. This is so frustrating. Bad customer service. I want feedbac on my order. Im wasting airtime and time to sort out your issue with my order.
105 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (3.3333333333333335%)
3 Star
1 (3.3333333333333335%)
2 Star
9 (30%)
1 Star
19 (63.333333333333336%)