FH
Fiona H
Active since Nov 2018
5
Reviews
0
Industries
Reviews
5 reviews42 months ago
VW BARONS TOKAI - LACK THE HUMAN TOUCH
One would think buying a brand new car as a retirement present to one’s self would be the start of a journey of happy experiences. Unless, as in my case, you purchased it from the VW agent, Barons, in Tokai. The place is manned by robots. Automatons who perform their jobs to a precise script, only faltering if they are faced with an anomaly such as my faulty air conditioner, albeit covered by the guarantee. The robotic service does not include any emotional comfort or words of solace to make up for the fact that such an expensive investment should be defective. That would involve going off script. As would smiling at the justifiably anxious customer, or any semblance of human endeavour to placate the owner of said vehicle . In my case, having already agreed Barons could extend my routine annual service to a day and a half, the problem was still not resolved. Not enough time apparently, according to the stony faced android who really couldn’t care less. Now my car has to go back AGAIN for ANOTHER two days, leaving me without transport AGAIN. “When?” asked the robot. I half expected the automaton to break down and proffer some words of apology or solace. In my dreams… Eventually she cracked and offered to put me on a FIVE WEEK waiting list for a courtesy car. From this grudging offer I deduce that there is either a five week waiting list for other customers who have purchased defective vehicles from Barons, or else my malfunctioning new car is no less important to Barons than a queue of customers waiting for an oil change. I rather think it is the latter. I can’t wait for my vehicle to be out of warranty so that I can go back to my cheerful, efficient mechanic down the road who is a delight to deal with and really cares that I remain a satisfied customer.
0 replies
63 months ago
AVOID AFRIHOST LIKE THE PLAGUE...
Avoid Afrihost like the plague if you’re looking for any kind of Client Service. I have been trying since 6th January to change my monthly payment from credit card to debit order. To date I have sent THIRTY THREE MESSAGES to their operators at support@afrihost.com and accounts@afrihost.com. They all simply send me the same stock standard replies which invariably REDIRECT me to the same Client Zone website which does not function for this purpose- despite taking advice from a couple of individuals who suggested trying another browser. I’ve used three so far. I rather hope the majority of these people are no longer in a client service role. During these past 7 weeks only one person phoned and I CAREFULLY explained to Wendy Noble the problems I had been experience with their Client Zone. She reverted by mail to say the “developers” couldn’t trace a problem. So I sent her a video which clearly illustrated that you can’t access the change to Debit Order option on the Afrihost website. THIS VIDEO EXPLANATION OF THE PROBLEM WAS NOT EVEN ACKNOWLEDGED. Shame on you Wendy Noble. By the time I received my new credit card I decided to cut my losses and just update my existing card that was due to expire at the end of February rather than pursue this pointless exercise of trying to change to a debit order. But that option on the Client Zone didn’t function either. Mercifully I WAS able to ADD a NEW credit card and so I reckoned I was safe until my new one expires in 2024. Not so. Two days after I loaded my new credit card the messages from Afrihost Client Service started streaming into my email telling me my card was about to expire at the end of February 2021… For the sake of my sanity I decided that I would ignore these new missives. However, with seven days to go until the end of February, I have today received an SMS on my phone to tell me my credit card details, and thus my account payment, will expire in 7 days… What on earth does one have to do to get someone at Afrihost client service/accounts/support to waken up and check their records? GET YOUR ACT TOGETHER!
0 replies
65 months ago
Insurance Claim a living nightmare
Discovery Insurance is now driving me crazy. It’s almost three weeks since I first lodged my claim to repair my garage roof and I am no further on than I was when I started. The first person I spoke to, Vulindela Ntsele, has disappeared into the blue and isn’t even available on the phone number he gave. I contacted the Insurance Claims Division AGAIN and spoke to Jane Legodi, who seemed to be on top of it and asked me to get a quote myself which I did from a reputable roofing company nearby although I am not qualified to assess the scope of work involved to effect repairs. I have never heard any further from Jane Legodi. Some days later, I got a call from a THIRD person, Tovhowani Mufamadi, who told me that the original consultant had left the company. (It obviously didn’t occur to Discovery to arrange a handover of his work/clients). Nevertheless he arranged for an assessor to come to my house and take photographs of the damage so I thought I was in safe hands at last. No such luck. A Discovery appointed contractor who does not live in my area and also doesn’t specialise in roofs wanted to come and give another quote but Tovhowani said that wouldn’t be necessary so I cancelled the appointment, assuming everything was in hand. I’ve never heard from Tovhowani, Jane Legodi or anyone else since. Thus far THREE Discovery consultants have been working on my claim for almost THREE weeks and I am no nearer getting my roof fixed than when I first picked up the phone. The builders’ holidays start in a few days’ time and I have a roof with rain pouring through. I am a 71 year old pensioner and have started waking up in the middle of the night with nightmares. This is the first claim I have made on my Discovery household policy and I really thought it would be a simple matter for Discovery’s so called Insurance experts to get it replaced after submitting my claim. Obviously I was wrong and I don’t know where or who to turn to next.
56 replies
87 months ago
Telkom Mobile Hell
In my almost 70 years and after a lifetime working in the corporate world, I have never ever come across such appalling service as I have had recently from Telkom Mobile. I have had no service on my cell since 19 February and it would appear, according to a sullen, disinterested Zahied at Blue Route Express, that I needed a sim swop. Therein started a nightmare of insufferable proportions. In order to swop the malfunctioning sim that was preventing me from getting my calls, or, indeed, any mobile service, I had to have my thumb prints taken. (I might add that during the two years of my Telkom Mobile contract this is the third Sim malfunction, the previous two were replaced immediately) Zahied eventually returned with a security report that stated my finger prints did not actually belong to me (go figure?), despite the fact that the printout he was waving in my face included my photograph but even the excellent likeness this was not enough to satisfy the powers that be that I am in the flesh the same person that was staring up from the A4 printout. Thus the increasingly sullen, disinterested Zahied informed me I would have to wait between 24 to 48 hours for the SIM swop. No apology. No explanation. Enough was enough and I asked Zahied to please cancel my contract and he told me they couldn’t do it in store and I would have to go on line. This started another journey from Hell as, once home, I accessed their website which reported that I HAD NO ACCOUNTS LINKED TO TELKOM. In fact I have THREE: a cell, a data sim and a Wi-Fi router contract. The following day I returned to the Blue Route Mall (still no sign of the sim swap - 48 hours) and I was attended to by an equally disinterested Mohamed Abrahams who refused to listen to my story and repeated that I could only cancel on line. I challenged him to try to find my accounts on the website. He couldn’t. After nearly an hour of abject frustration, during which time Mohamed asked me SEVEN times what my number was (I’d given him a printout with all the information), he eventually cancelled the contract and I verified with him my specific request that I retain my cell number. He assured me that I would still have the same number on pay as you go. The third day dawned and I went to see to an alternative service provider in the Blue Route Mall who, in sharp contrast to the Hell I had been living through for two days at Telkom, was friendly and courteous went out of his way to assist me. I did, however, still require the swopped sim card. Thus, full of dread, I went back for the THRID DAY RUNNING to Telkom Blue Route yesterday. This time the service sank to even greater depths of awfulness when I was attended to by a young lady named Shanae who was slumped so far down on her stool that she appeared to be propping up the wall to avoid falling on the floor. With her shoulder firmly leaning on the wall she managed to negotiate her mouse around the screen and mumbled that no Sim Swop had been authorized and this could take between 24 to 48 hours. I pointed out that I HAD BEEN WAITING 72 HOURS ALREADY. But this was too much information for Shanae to process and she simply shrugged her shoulders. (Or at least the one that wasn’t attached to the wall.) So, Telkom Mobile, how long does one actually have to wait for a sim swap? Today is 96 hours and counting. I should mention I have obtained a police clearance certificate to prove I am who I am including photograph and fingerprints and when I feel strong enough I will go back to Telkom Mobile in the Blue Route for the FOURTH DAY RUNNING. The thought of having to interact with either Zahied, Mohamed or Shanae fills me with dread. It goes without saying that I rue the day I ever took out a contract with Telkom.
0 replies
91 months ago
Absa service failure
Since Absa’s new change in identity I can’t get a verification code on my phone so am unable to create any new beneficiaries. I spent nearly an hour on the phone Saturday before last with Shaunice September in Auckland Park who couldn’t help and said she would have to escalate it to a technician but they DO NOT WORK ON WEEKENDS. I had her personal assurance she would ensure my problem was resolved on the Monday when they returned to the office. (Lucky them). Ten days later I am still waiting for a response. As I am on a fixed income I’m not prepared to pay for another lengthy phone call being pushed from pillar to post just to be able to do my banking for which I pay handsomely. So much for Africanacity!
105 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (100%)