S
Sechaba
Active since Feb 2024
2
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2 reviews4 months ago
Fibrestream disconnected internet service
Have been disconnected from internet since last week Wednesday. Fibresteam aren’t answering calls and replying to emails. When you get lucky enough to get through to them they promice to call you back within an hour; its 5 hours later and still nothing. They dont even have the decency to give customers any communication. When I called them last Friday they had an automated voice recording that they had their end year function. Worst-case of customer service I have experienced, they just don't care.
0 replies
27 months ago
Everything there is a power outage or loadshedding, we already know that there will be no internet for the next 4 hours even when the power comes back
Everything there is a power outage or loadshedding, we already know that there will be no internet for the next 4 hours even when the power comes back. They make no effort to inform or update customers on issues with connectivity They are happy to take our money while providing bad service
0 replies
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2 Star
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1 Star
2 (100%)