MK
Melandri K
Active since Feb 2024
2
Reviews
0
Industries
Reviews
2 reviews6 months ago
**** Removal Company - Very bad experience
I had to get quotes for a move from a few companies. SA Multiload quoted me a reasonable amount and I chose to use them for my move. Lisa was very persistent on getting the booking and the confirmation and she sent through all the correct details. I sent them the proof of payment on 14/08/2025. I wanted to the move to be loaded on the Friday and delivered on the Saturday, which they very conveniently agreed to. On the 21/08/2025 I got the following message: "Goeie more wk gaan nie vamdag op knatoor wees nie maar is beskikbaar vir whatsapp boodskappe. Ek laat weet vroeg dat Ander klient nie vandag hulle vrag kan aanvaar nie. Dit beteken ons gaan eers Saterdag u trek kan laai ongeveer 10am. Ons vra om verskoning vir vertraging maar dit is buite ons beheer. ☘️ veryrou u sal dit so kan reel." This was still acceptable as she assured me that they will pick up and drop my move off on the Saturday. On the Friday I wanted to confirm the pick up time and Lisa told me that she would let me know early the next morning as the driver was in the Garden Route. On 23/08/2025 at 05:27 I got the following message: "Ons ondervind ongelukkig tans n meganiese vertraging wat ons gaan verhoed om die naweek te kan laai. Ons herskeduleer tans u trek vir Maandagmiddag sodat ons aandag aan die herstelwerk kan gee. Sal u dit so kan reel of verkies dat ons eerder reel vir refund na u werkgewer toe? Ons vra om verskoning vir die vertraging. Katoor is toe vandag maar ons sal whatsapps check as u n boodskap wil los." This was absolutely unacceptable as I had to start working the Monday at my new job which I told Lisa. I requested a refund to my account which she very conveniently said couldn't be done it had to be done by the account that made the payment. In a rush I had to make another plan to get my move loaded as I gave notice. On the Monday I contacted Lisa again for my refund with the correct banking details, she sent me a refund form which I completed and sent back to her with an urgency that the refund had to be done immediately. She then very conveniently informed me of the 30day refund policy on the refund form I completed. I accepted this and gave her time to make the refund. Today it is more than the 30 days since I have sent her the refund. Please stay away and don't fall for her sweet talks and the good price she allegedly offers. They are a huge ****. I am very upset about this and I don't mind taking this further. Lisa please pay my refund back.
0 replies
27 months ago
Afriskuld
I contacted Afriskuld and got quick and amazing service from the them.Mauritz was very helpful and explained everything I wanted and needed to know. I would recommend them to anyone. .
58 replies
Review Distribution
5 Star
1 (50%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (50%)