K
Kayla
Active since Feb 2024
2
Reviews
0
Industries
Reviews
2 reviews2 months ago
Resolving queries when it is not resolved and giving automated email replies
Good day, I am writing with reference to enquiry numbers 5357883, 5357875, and 5351767, all of which have been marked as resolved. Unfortunately, the issue remains unresolved. I am still unable to add my new card on the mobile app, and the alternative option you provided to change payment arrangements does not apply, as I require the account to be prepaid. This level of service is unacceptable. In the 2–3 years I have been using the SANRAL mobile app, every enquiry I logged was properly resolved. I have never before encountered such persistent issues or such poor customer service. I kindly request that this matter be properly addressed and resolved. Please refrain from closing the enquiries until the issue has been fully rectified.
0 replies
27 months ago
Friendly service, answered all the questions that I had, even if it was a lot
Friendly service, answered all the questions that I had, even if it was a lot. Explained everything to me so that I understand correctly
58 replies
Review Distribution
5 Star
1 (50%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (50%)