SE
Sanral E Toll
Unclaimed Business
SE
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-25
Recommended: Unlikely
Review Distribution
1.9|9 Reviews
Jun '25 - May '26
5(28.6%)
4(0%)
3(0%)
2(0%)
1(71.4%)
5(28.6%)
4(0%)
3(0%)
2(0%)
1(71.4%)
Frequently Asked Questions About Sanral E Toll
Sanral E Toll has a TrustIndex of 0 out of 10 on Hellopeter, based on 9 reviews in the last 12 months. Hellopeter has tracked Sanral E Toll across 180 total reviews. How is the TrustIndex calculated? →
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceK
Kayla
1 reviews | Active since Jan 2020
15 Feb 2026, 21:24
Resolving queries when it is not resolved and giving automated email replies
Good day, I am writing with reference to enquiry numbers 5357883, 5357875, and 5351767, all of which have been marked as resolved. Unfortunately, the issue remains unresolved. I am still unable to add my new card on the mobile app, and the alternative option you provided to change payment arrangements does not apply, as I require the account to be prepaid. This level of service is unacceptable. In the 2–3 years I have been using the SANRAL mobile app, every enquiry I logged was properly resolved. I have never before encountered such persistent issues or such poor customer service. I kindly request that this matter be properly addressed and resolved. Please refrain from closing the enquiries until the issue has been fully rectified.
Helpful (0)
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Kayla
1 reviews | Active since Jan 2020
15 Feb 2026, 21:24
Resolving queries when it is not resolved and giving automated email replies
Good day, I am writing with reference to enquiry numbers 5357883, 5357875, and 5351767, all of which have been marked as resolved. Unfortunately, the issue remains unresolved. I am still unable to add my new card on the mobile app, and the alternative option you provided to change payment arrangements does not apply, as I require the account to be prepaid. This level of service is unacceptable. In the 2–3 years I have been using the SANRAL mobile app, every enquiry I logged was properly resolved. I have never before encountered such persistent issues or such poor customer service. I kindly request that this matter be properly addressed and resolved. Please refrain from closing the enquiries until the issue has been fully rectified.
0
Replies (0)rH
richard H
1 reviews | Active since Jan 2020
10 Feb 2026, 11:35
Very efficient and friendly service!
Registration numbers in KZN have changed, and I thought I would update my vehicles on the app. I deleted the old vehicle first, and with that I deleted the tags. I phoned the help centre, and was served promptly, no waiting. A very friendly lady helped me efficiently and "recycled" the deleted tags without any issues. I received a confirmation email a couple of hours later. Very efficient and friendly service, well done!
Helpful (0)
|Replies (0)rH
richard H
1 reviews | Active since Jan 2020
10 Feb 2026, 11:35
Very efficient and friendly service!
Registration numbers in KZN have changed, and I thought I would update my vehicles on the app. I deleted the old vehicle first, and with that I deleted the tags. I phoned the help centre, and was served promptly, no waiting. A very friendly lady helped me efficiently and "recycled" the deleted tags without any issues. I received a confirmation email a couple of hours later. Very efficient and friendly service, well done!
0
Replies (0)PR
Paula R
1 reviews | Active since Jan 2020
20 Nov 2025, 14:20
On 19 November 2025 I drove through Oribi Plaza with my vehicle a Suzuki Jimny. On 21 November 2025 I noticed that 2 transactions (the same day same time) were credited on my credit card. I was charged R 80 for a tollgate fee.
Dishonesty by employee with etoll charges. Overcharging with by card and taking more than the price indicated for the fee
Helpful (0)
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Paula R
1 reviews | Active since Jan 2020
20 Nov 2025, 14:20
On 19 November 2025 I drove through Oribi Plaza with my vehicle a Suzuki Jimny. On 21 November 2025 I noticed that 2 transactions (the same day same time) were credited on my credit card. I was charged R 80 for a tollgate fee.
Dishonesty by employee with etoll charges. Overcharging with by card and taking more than the price indicated for the fee
0
Replies (0)PM
Peter M
1 reviews | Active since Jan 2020
5 Nov 2025, 09:24
Poorly Service
Subject: Urgent Complaint Regarding E-Tag Application & Poor Customer Service To Whom It May Concern, I am writing to express my dissatisfaction with the service I have received regarding my E-Tag application. As a new applicant, the process has been extremely frustrating and unfair. I have paid for my E-Tag and recharged the account, yet I still have not been issued with an E-Tag. I have attempted several times to contact your customer care line, but it does not work. The phone rings until it disconnects without any assistance. I have also tried contacting Sanral Bakwena and experienced the same issue. It is unacceptable that customers are expected to struggle this much just to obtain an E-Tag after payment has already been made. At this stage, I do not know where I am supposed to collect my E-Tag or how to proceed, as there is no support or guidance from your team. I kindly request urgent assistance in resolving this matter and issuing my E-Tag without further delay. Please also improve your customer support channels, as this level of service is not acceptable. Thank you for your attention to this matter. I look forward to your prompt response. Sincerely, Mr Mashamaite
Helpful (0)
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Peter M
1 reviews | Active since Jan 2020
5 Nov 2025, 09:24
Poorly Service
Subject: Urgent Complaint Regarding E-Tag Application & Poor Customer Service To Whom It May Concern, I am writing to express my dissatisfaction with the service I have received regarding my E-Tag application. As a new applicant, the process has been extremely frustrating and unfair. I have paid for my E-Tag and recharged the account, yet I still have not been issued with an E-Tag. I have attempted several times to contact your customer care line, but it does not work. The phone rings until it disconnects without any assistance. I have also tried contacting Sanral Bakwena and experienced the same issue. It is unacceptable that customers are expected to struggle this much just to obtain an E-Tag after payment has already been made. At this stage, I do not know where I am supposed to collect my E-Tag or how to proceed, as there is no support or guidance from your team. I kindly request urgent assistance in resolving this matter and issuing my E-Tag without further delay. Please also improve your customer support channels, as this level of service is not acceptable. Thank you for your attention to this matter. I look forward to your prompt response. Sincerely, Mr Mashamaite
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Replies (0)KF
Kevin F
1 reviews | Active since Jan 2020
21 Oct 2025, 08:00
Sanral bad bad service
On Sunday 19 Oct at N17 N3 toll heading to Johannesburg the e tag and card lane were not working. It caused a huge queue and no staff were on hand to assist. Even the manual lane had no card tap facilities either!! Seriously poor service!! Can’t get through to their support numbers either. Just had bad service. The usual SA service levels.
Helpful (0)
|Replies (0)KF
Kevin F
1 reviews | Active since Jan 2020
21 Oct 2025, 08:00
Sanral bad bad service
On Sunday 19 Oct at N17 N3 toll heading to Johannesburg the e tag and card lane were not working. It caused a huge queue and no staff were on hand to assist. Even the manual lane had no card tap facilities either!! Seriously poor service!! Can’t get through to their support numbers either. Just had bad service. The usual SA service levels.
0
Replies (0)UC
Ursula C
1 reviews | Active since Jan 2020
7 Aug 2025, 12:32
Happy gives excellent customer service
I was assisted twice this week by Happy, first time on Monday to order 2 new e-tags and second time on Thursday to activate them. I had my doubts that the tags would arrive so quickly and the activation took less than 4 minutes on the phone. If only more call centers were this effective!
Helpful (0)
|Replies (0)UC
Ursula C
1 reviews | Active since Jan 2020
7 Aug 2025, 12:32
Happy gives excellent customer service
I was assisted twice this week by Happy, first time on Monday to order 2 new e-tags and second time on Thursday to activate them. I had my doubts that the tags would arrive so quickly and the activation took less than 4 minutes on the phone. If only more call centers were this effective!
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Replies (0)PB
Pieter B
1 reviews | Active since Jan 2020
5 Aug 2025, 07:50
SANRAL makes it difficult to use etag
Sanral requires new credit card details but neither the link on their letter nor the website works, so I cant log in to update. I tried the email address provided but the adress is a link to the website that doesn't work. When I called the call centre the lady was unsympathetic and told me to drive to the call centre to register the new card. Really?!!? This is not the first time they have made it unbelievably difficult for me.
Helpful (0)
|Replies (0)PB
Pieter B
1 reviews | Active since Jan 2020
5 Aug 2025, 07:50
SANRAL makes it difficult to use etag
Sanral requires new credit card details but neither the link on their letter nor the website works, so I cant log in to update. I tried the email address provided but the adress is a link to the website that doesn't work. When I called the call centre the lady was unsympathetic and told me to drive to the call centre to register the new card. Really?!!? This is not the first time they have made it unbelievably difficult for me.
0
Replies (0)XM
Xolile M
1 reviews | Active since Jan 2020
13 May 2025, 00:22
E - toll Sanral + Pick n Pay Randburg Bad service😡😡😡😡😡😡😡😡
I am using Grasmere E toll Tag , to cut story short , 24th/April/2025 went Pick n Pay Randburg to load R300 for trips , to my patient I gave it few more days thinking it will reflect but till now nothing, went back to Randburg Square to seek my refunded & I was directed to a very confused Manager who told blatantly that he can't refund me stating the issue is with Sanral & I keep asking for my refunded but I was treated like trash ( Pick n pay Randburg Square appalling Bad service) I left my slip @ customer service counter out of frustration, can someone get this matter resolved before it's too late , to the worst I am now paying R28 for my daily trips thru Grasmere tollgate up until whereas now can account as to where my money is , I will never make my transaction Pick n Pay Randburg 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡) I need my refunds for my daily trips & my money into Tag soon , contact number 0823254804 , e-mail xolile.marota@gmail.com , HATE DOING THIS
Helpful (0)
|Replies (0)XM
Xolile M
1 reviews | Active since Jan 2020
13 May 2025, 00:22
E - toll Sanral + Pick n Pay Randburg Bad service😡😡😡😡😡😡😡😡
I am using Grasmere E toll Tag , to cut story short , 24th/April/2025 went Pick n Pay Randburg to load R300 for trips , to my patient I gave it few more days thinking it will reflect but till now nothing, went back to Randburg Square to seek my refunded & I was directed to a very confused Manager who told blatantly that he can't refund me stating the issue is with Sanral & I keep asking for my refunded but I was treated like trash ( Pick n pay Randburg Square appalling Bad service) I left my slip @ customer service counter out of frustration, can someone get this matter resolved before it's too late , to the worst I am now paying R28 for my daily trips thru Grasmere tollgate up until whereas now can account as to where my money is , I will never make my transaction Pick n Pay Randburg 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡) I need my refunds for my daily trips & my money into Tag soon , contact number 0823254804 , e-mail xolile.marota@gmail.com , HATE DOING THIS
0
Replies (0)