PM
Peter M
Active since May 2023
79
Reviews
0
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Reviews
79 reviews2 months ago
Formal Complaint – Misleading “Your Friendly Controller” Slogan and Poor Customer Service at Checkers Brits Mall Deli
Subject: Formal Complaint – Misleading “Your Friendly Controller” Slogan and Poor Customer Service at Checkers Brits Mall Deli To Whom It May Concern, I am writing to formally express my deep disappointment and dissatisfaction with the service we received at the Deli section of Checkers Brits Mall on 12 February 2026 at approximately 09:35 AM. Checkers promotes the slogan “Your Friendly Controller” at the Deli, however, our experience today proved the exact opposite, making this slogan misleading. When we arrived at the Deli to purchase breakfast and lunch, including prepared cut watermelon, the controller was busy scanning items on a trolley. While I understood that she was occupied, she completely ignored us for approximately 15 minutes or more without acknowledging our presence or even greeting us. Eventually, another lady from the back kindly came forward and assisted us in a friendly and professional manner. During the service, I required more prepared watermelon than what the small plastic container could accommodate. I politely requested a former disposable pack, and the assisting staff member allowed me to transfer the watermelon into the larger container. However, immediately after, the controller raised her voice in a disrespectful and unprofessional manner toward both us and her colleague. She did not greet us, nor did she politely explain the reason for refusing the use of the disposable pack. Instead, she spoke harshly and undermined her colleague in front of us, showing a clear lack of respect for both customers and fellow staff members. Her tone and behavior were unacceptable and humiliating. We were then forced to return the watermelon and use the smaller container, which was insufficient for our needs. When I respectfully explained that I could not use multiple small plastic packs and that we were paying customers, not requesting anything for free, she responded with further hostility and stated that they did not have enough disposable packs. This incident reflects extremely poor customer service, lack of professionalism, and disrespect toward both customers and ***orkers. It is unacceptable for customers to be treated in such a dismissive and disrespectful manner, especially in a store that claims to have a “Friendly Controller.” I would like to ask Checkers the following: 1. Is this the standard of service customers should expect? 2. Is this behavior aligned with your “Your Friendly Controller” slogan? 3. Is it acceptable for staff to raise their voice at customers and disrespect colleagues in front of customers? I kindly request that this matter be taken seriously and that the controller involved receive proper training on customer service, professionalism, and respectful communication. Customers should never feel disrespected or bul**** while trying to make a purchase. If this matter is not properly addressed, I will have no choice but to escalate the complaint further to the relevant Customer Protection and Consumer Authorities. I trust that Checkers will take this complaint seriously and ensure that corrective action is taken to prevent such incidents from occurring in the future. Yours sincerely, P'Mashamaite
0 replies
2 months ago
Fund's missing
Dear Sir/Madam, I am writing to formally lodge a complaint regarding the payout of my funds processed through Alexander Forbes. According to my records, the total amount due to me was R25,000. However, I only received approximately half of this amount into my account. The remaining balance, approximately R12,000, has disappeared from my profile without any explanation, breakdown, or communication from Alexander Forbes. What is extremely concerning is that this issue does not appear to affect me alone. Other employees that I worked with received their full payouts without any shortfall, while my funds (and possibly others) are incomplete. To date, no one from Alexander Forbes has provided a clear reason for this discrepancy. There was: - No prior notification of deductions - No explanation on my statement or profile - No communication regarding where the missing funds went This lack of transparency makes me feel that I am being unfairly treated and, quite frankly, ****** of money that rightfully belongs to me. I request the following as a matter of urgency: 1. A full written breakdown of how my R25,000 payout was calculated 2. A clear explanation of where the missing ±R12,000 went 3. Immediate correction and payment of any outstanding funds owed to me If this matter is not resolved promptly, I will have no choice but to escalate the issue to higher management and relevant regulatory bodies. I trust that Alexander Forbes will take this complaint seriously and respond with urgency. Yours faithfully, Petro Mashamaite
112 replies
2 months ago
Poor Customer Service and Hygiene Standards
Subject: Formal Complaint Regarding Poor Customer Service and Hygiene Standards To Whom It May Concern, I am writing to formally lodge a complaint against Root’s Butchery at Mabopane Square regarding extremely poor customer service, unhygienic conditions, and unprofessional conduct by staff. Firstly, the overall hygiene in the butchery is unacceptable. The meat on display appeared old and poorly maintained, with clear signs of inadequate pest control. What was most disturbing is that staff were cleaning the glass freezer while meat was still inside, wearing dirty overalls. Sweat and dirt were visibly falling into the meat that was later sold to customers. This is completely unacceptable. We are human beings, not scavengers, and we expect food sold to the public to meet basic health and safety standards. Secondly, the customer service was very poor. The staff do not serve customers according to the order of arrival. While we were patiently waiting in line, a man walked in and was assisted immediately ahead of us. When we raised concern and explained that we were first in line, the lady who assisted us who was not wearing a name tag responded with a bad attitude and gave unnecessary explanations instead of correcting the situation. Her behavior was unprofessional and disrespectful. Even when she eventually assisted us, she did so with clear attitude, throwing the meat on top of the fridge carelessly and rushing to assist the other customer, as if we were not important. This conduct made us feel disrespected and undermined as customers. If discipline, hygiene, and respect for customers are not a priority at this store, I will have no choice but to escalate this matter to Consumer Protection Services and relevant health authorities. I expect this complaint to be taken seriously and appropriate corrective action to be implemented. Yours sincerely, Concerned Customer
0 replies
2 months ago
Poor Store Conditions and Service Shoprite Pretoria North
Subject: Formal Complaint: Poor Store Conditions and Service Shoprite Pretoria North Dear Shoprite Management, I am writing to formally lodge a complaint regarding the ongoing poor conditions and unacceptable service at Shoprite Pretoria North. It has now been four months since the 2025 Black Friday, yet the store remains untidy and poorly managed. Stock levels are extremely low, shelves are often empty, and the overall presentation of the store has deteriorated badly. The butchery department is my biggest concern. Braai packs are not fresh; they appear to be old frozen stock, discoloured, and poorly handled. There are no proper braai packs with drumsticks only everything is mixed. Even more alarming is the lack of hygiene. The butchery is not clean, there appears to be no pest control, and flies are seen laying eggs on meat inside the freezer area. This is completely unacceptable and poses a serious health risk. As customers, we are not scavengers. We expect fresh, clean, and safe food. The staff in the butchery section show little to no concern, and it is clear that the store manager does not understand or enforce basic duties regarding stock quality and customer safety. The fruit and vegetable section is equally disappointing. The produce is of very low quality, old, and untidy. Oranges, apples, and potatoes are visibly old and not rotated or replaced. This is far below the standard Shoprite used to represent. The store layout is also chaotic. The shop floor is constantly blocked with trolleys full of unpacked stock and abandoned goods, making it difficult for customers to walk freely. Staff members block aisles, engage in gossip, and show little respect for customers. At the tills, the situation gets worse. Cashiers are rude, careless, and extremely slow. today i waited 45 minutes in a queue with only one customer ahead of me. Items are tossed and handled roughly, as if customers do not matter. There is no sense of urgency, professionalism, or respect. As a regular customer, I am deeply disappointed. What has happened to the decency and standards that Shoprite was once known for? I request that this matter be taken seriously and addressed urgently, including: Proper hygiene and pest control inspections Fresh and quality stock replenishment Improved staff discipline and customer service training Stronger management oversight I expect feedback and visible improvement, as this situation can no longer be ignored. Yours sincerely, A concerned and loyal customer
0 replies
3 months ago
extremely poor service, negligence, and unacceptable handling of my funds
Dear Sir/Madam, I am writing to formally lodge a complaint regarding the extremely poor service, negligence, and unacceptable handling of my funds at the Standard Bank Brits Mall branch today. I visited the branch to request the release of funds from my savings account that are linked to a monthly stop order. I politely asked the consultant assisting me to ensure that the stop order deductions resume only on the 25th of February, as intended. I was charged R200 for this request, and the funds were paid into my account immediately. However, to my shock and disappointment, upon arriving home I discovered that the same funds had been deducted again as a stop order. Not only was the money reversed back, but my balance is now less than the original amount, indicating further incorrect deductions. Because of this mistake, I am now forced to return to the branch again tomorrow to fix an error that was not mine. This will result in another R200 being deducted for a mistake caused by the bank’s consultant. This is nothing short of financial ******ion and gross negligence. What makes this situation even more unacceptable is that I urgently needed this money to cover my son’s school uniform and transport fees. Due to the bank’s incompetence, my child has been directly affected by this unnecessary delay and financial strain. I find this conduct highly unprofessional, unacceptable, and completely contrary to the level of service expected from a reputable financial institution. I request the following as a matter of urgency: 1. Immediate correction of the stop order error 2. Full refund of the R200 charge (and any additional charges incurred) 3. Assurance that I will not be charged again for correcting this mistake 4. A formal explanation and apology for the inconvenience caused I expect this matter to be treated with urgency and seriousness. Failure to resolve this promptly will leave me with no option but to escalate the complaint further. Yours sincerely, Petro Mashamaite
280 replies
3 months ago
dissatisfaction with the handling and closure of my case (Case Number: 06435840).
Dear Capitec Bank Complaints Department, I am writing to formally express my dissatisfaction with the handling and closure of my case (Case Number: 06435840). I am extremely disappointed by Capitec’s decision to close this case and state that nothing can be done to assist me in recovering my funds after they were sent to the wrong recipient. As a customer, I expected more support, guidance, and intervention from my bank, especially considering that the transaction was reported promptly. Being advised to resolve this matter through a small claims court places an unfair burden on me as a client. Capitec promotes itself as a customer-focused bank, yet in this situation I feel abandoned and unsupported. The outcome of this case does not reflect a customer-friendly service, nor does it provide reassurance that clients are protected when genuine mistakes occur. I acknowledge that errors can happen, but I believe the bank could have taken additional steps to assist, such as attempting to contact the recipient bank or providing more practical support beyond simply closing the case. I request that this matter be reviewed again by a senior department and that Capitec reconsider its position. I would appreciate a detailed explanation of what measures were taken and why no further assistance could be provided. I trust that Capitec values its customers and will take this complaint seriously. Yours sincerely, Petro Mashamaite
56 replies
3 months ago
Unfair treatment
Subject Urgent Complaint: Electricity Purchase Successful but No Meter Token Received Dear Standard Bank Complaints Team, I am writing to formally lodge a complaint regarding an electricity purchase I made via the Standard Bank app. I purchased electricity using the correct meter number, my linked bank account, and my registered phone number. The transaction was marked as successful, and the money was deducted from my account. However, I did not receive the electricity meter token number via SMS, in-app notification, or any other channel. As a result, I am currently without electricity and sitting in the dark, despite having paid for the service. This situation is unacceptable and has caused me significant inconvenience. I request that this matter be treated as urgent. Please either: • Immediately resend the missing meter token, or • Reverse the transaction so that I can repurchase electricity without further delay.
224 replies
3 months ago
Unprofessional Customer service Treatment
*Dear KFC Customer Care Team And Management,* I am writing to formally lodge a complaint regarding the extremely poor customer service and food quality I experienced at KFC Morula Shopping Centre, Mabopane, during the drive-through on 01/01/2026 at approximately 12:30. When I arrived at the drive-through, there were only three cars ahead of me, and the walk-in section was also not busy. Despite this, I waited almost 45 minutes just to place an order, which was very surprising and unacceptable given how quiet the store was. After my order was finally taken at the intercom, I was instructed to proceed to the payment window. I waited there again for an unusually long time. When it was finally my turn to pay, the cashier asked me what I had ordered. I politely asked her if she had not already taken my order, to which she responded with a smile as if it were a joke. She then admitted that she had forgotten my order because she was “dealing with a lot of things.” This situation was extremely frustrating and unprofessional. I questioned why my order was taken in the first place if it was not recorded on the system, and whether the intercom orders are not logged or recorded. She did not give a proper response and simply stared at me before saying she remembered. Because there were vehicles behind me, I could not reverse or take time to re-order properly, which put me under pressure and caused further inconvenience. To make matters worse, when I reached the collection window, my order was still incorrect. I had clearly requested a bottled Coke, not a cup, and I had repeated this more than once. Despite this, I was given a cup drink. This showed a complete lack of attention and care toward customers. Additionally, the food quality was very poor. The chicken was not properly cooked — oil was dripping excessively, and some pieces were white instead of golden brown. This raises serious concerns about food safety and standards. I would also like to mention that on the previous day *(31 December 2025),* the entire drive-through was blocked without any explanation, while walk-in customers were still being served. This was confusing and inconvenient, and no communication was provided to customers in their vehicles. Overall, the staff at this branch appear to be unprofessional, careless, and unaware of the value of customers. The level of service I experienced does not reflect the standards expected from a brand like KFC, and it risks damaging the reputation of your company. I strongly urge management to conduct more frequent visits, retrain staff, and closely monitor both customer service and food quality at this outlet. I trust that this matter will be taken seriously and addressed promptly. "Kind regards,* Peter M
0 replies
4 months ago
Inhuman and abuse to customers
Dear Rain Router Support Team, I am writing to formally lodge a serious complaint regarding the unprofessional handling of my account. You blocked my router on 24 December, fully aware that my agreed payment date is the 25th of every month. The justification that it is “December” and that you assumed customers are paid earlier is completely unacceptable. You cannot make assumptions about customers’ income schedules, especially when a clear agreement is already in place. For clarity: I have never skipped a payment. We mutually agreed that deductions would be made on the 25th of every month. Today is the 24th, yet my account was closed prematurely. This action is a direct breach of our agreement and reflects extremely poor customer service. Blocking my service before the agreed payment date, without warning or valid justification, demonstrates a lack of professionalism and basic respect for customers. I find this conduct both unprofessional and immature, and it has caused unnecessary inconvenience. As a result, I am formally demanding the immediate cancellation of my membership with Rain Router. Please confirm the cancellation of my account without any penalties and provide written confirmation as soon as possible. I expect this matter to be handled promptly. Sincerely, Petro Mashamaite
504 replies
4 months ago
Reckless Driving by Thari Bus Operator Reg (LDW 422 NW T5071)
Complaint Regarding Reckless Driving by Thari Bus Operator Reg (LDW 422 NW T5071) I would like to formally lodge a complaint against one of the Thari bus operators. On the morning of 09 December 2025 at 05:36 AM, while driving on Mangope Drive in Ga-Rankuwa, I experienced highly unsafe and negligent behaviour from a Thari bus driver. I was coming from the Lesuthu area, approaching the Shell garage, and had the clear right of way. A Thari bus coming from the right side cut in front of me without any warning or indication. The driver showed no patience, no respect for road rules, and no regard for my safety. He forced his way into the road only to stop at a bus stop while another bus was blocking the lane. The driver did not acknowledge or apologise for this dangerous action. This behaviour is unacceptable, especially from someone responsible for transporting passengers. Incidents like these happen far too often with Thari bus operators, and it puts the lives of road users at risk. As a member of the community, I am deeply concerned about the lack of discipline and the reckless driving displayed by some Thari drivers. From today onward, I will report such incidents, as this ongoing behaviour shows that Thari is failing us as road users. I kindly request that this matter be investigated and that proper action be taken to ensure the safety of the public. Thank you.
0 replies
Review Distribution
5 Star
7 (8.860759493670885%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
72 (91.13924050632912%)