RB
Roots Butchery
Unclaimed Business
RB
AI Review Summary
Based on recent customer reviews, Roots Butchery faces significant concerns around product quality and customer service across multiple branches. Recurring complaints highlight rotten eggs, spoiled meat, and expired goods being sold to customers. Hygiene standards are frequently questioned, with reports of unsanitary handling practices. Staff rudeness, dismissive attitudes, and unprofessional conduct are commonly cited frustrations. Pricing discrepancies between advertised and in-store prices, overcrowded store layouts, and unresolved payment issues further erode trust. Positive feedback acknowledges store cleanliness at select branches, competitive pricing, and responsive management when complaints are escalated.
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#53
in Retail
NPS Score
-62
Recommended: Unlikely
Review Distribution
1.6|29 Reviews
May '25 - Apr '26
5(16%)
4(0%)
3(0%)
2(4%)
1(80%)
5(16%)
4(0%)
3(0%)
2(4%)
1(80%)
Frequently Asked Questions About Roots Butchery
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (29)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMM
Mayande M
1 reviews | Active since Jan 2020
16 Mar 2026, 18:22
Unacceptable Quality – Rotten Meat Sold to Customers
Even one look at the meat sold at the branch located at the corner of Witkoppen and Riverbend Road, Bloubosrand, Northriding, Johannesburg, 2162 is enough to see how unacceptable it is. The meat is clearly off and unfit for consumption. I purchased wors, mince and other meat products and every single one of them was of terrible quality. This is beyond disappointing — it’s outright unacceptable. Selling meat in this condition to customers is irresponsible and shows a complete lack of standards. Even the so-called traditional wors is terrible, and calling it ‘nonsense’ would actually be an understatement. The meat is simply *******. If this is the level of quality being sold to the public, then the branch seriously needs to reconsider whether it should even be operating, because no business should be selling meat in such a poor and questionable condition to people. Absolute nonsense I tell you 🚮
Helpful (0)
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Mayande M
1 reviews | Active since Jan 2020
16 Mar 2026, 18:22
Unacceptable Quality – Rotten Meat Sold to Customers
Even one look at the meat sold at the branch located at the corner of Witkoppen and Riverbend Road, Bloubosrand, Northriding, Johannesburg, 2162 is enough to see how unacceptable it is. The meat is clearly off and unfit for consumption. I purchased wors, mince and other meat products and every single one of them was of terrible quality. This is beyond disappointing — it’s outright unacceptable. Selling meat in this condition to customers is irresponsible and shows a complete lack of standards. Even the so-called traditional wors is terrible, and calling it ‘nonsense’ would actually be an understatement. The meat is simply *******. If this is the level of quality being sold to the public, then the branch seriously needs to reconsider whether it should even be operating, because no business should be selling meat in such a poor and questionable condition to people. Absolute nonsense I tell you 🚮
0
Replies (0)SM
Simphiwe M
1 reviews | Active since Jan 2020
2 Mar 2026, 18:22
Mamas IQF 5kg is a big disappointment
I always buy mamas IQF 5kg mixed portion and It’s always big pieces of white meat only no thigh no drumstick or wing just those big white meat it’s even hard to chew sometimes no matter how long you marinade it or boil it, they can do better honestly
Helpful (0)
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Simphiwe M
1 reviews | Active since Jan 2020
2 Mar 2026, 18:22
Mamas IQF 5kg is a big disappointment
I always buy mamas IQF 5kg mixed portion and It’s always big pieces of white meat only no thigh no drumstick or wing just those big white meat it’s even hard to chew sometimes no matter how long you marinade it or boil it, they can do better honestly
0
Replies (0)TG
Tshegofatso G
1 reviews | Active since Jan 2020
8 Feb 2026, 21:48
Rotten food supple to customers .
I bought eggs at roots Alex mall and they’re all rotten. And it’s not the first time this happens .
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Tshegofatso G
1 reviews | Active since Jan 2020
8 Feb 2026, 21:48
Rotten food supple to customers .
I bought eggs at roots Alex mall and they’re all rotten. And it’s not the first time this happens .
0
Replies (0)IM
Itumeleng M
1 reviews | Active since Jan 2020
5 Feb 2026, 11:12
Cleanliness
Impressed by the cleanliness of the Diepkloof square branch always clean without overpowering smells you'd often find in other butcheries.
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Itumeleng M
1 reviews | Active since Jan 2020
5 Feb 2026, 11:12
Cleanliness
Impressed by the cleanliness of the Diepkloof square branch always clean without overpowering smells you'd often find in other butcheries.
0
Replies (0)SS
Sphiwe S
1 reviews | Active since Jan 2020
4 Feb 2026, 08:03
ROOTS BUCHERY COSMO CITY MALL - UNFAIRLY TREATMENT OF THE CUSTOMERS
Very disappointing that as customers we need to wait outside the shop for 2 hours waiting for the shopers tgo finisxh shoping nad remove the parked trolleys Like they do not have enough parcel, counter space, and the shop is very small that we cannot move around with trolleys inside, we need to park them on the small reserved space hence we need to wait for the customers to finish shopping and come out to take their trolies and we park and enter the shop after one or two hours okf standcing outside, it very disapointing and it noot how theyh can trreat customers in that matter, i think the can do better to cater the customers needs
Helpful (0)
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Sphiwe S
1 reviews | Active since Jan 2020
4 Feb 2026, 08:03
ROOTS BUCHERY COSMO CITY MALL - UNFAIRLY TREATMENT OF THE CUSTOMERS
Very disappointing that as customers we need to wait outside the shop for 2 hours waiting for the shopers tgo finisxh shoping nad remove the parked trolleys Like they do not have enough parcel, counter space, and the shop is very small that we cannot move around with trolleys inside, we need to park them on the small reserved space hence we need to wait for the customers to finish shopping and come out to take their trolies and we park and enter the shop after one or two hours okf standcing outside, it very disapointing and it noot how theyh can trreat customers in that matter, i think the can do better to cater the customers needs
0
Replies (0)PM
Peter M
1 reviews | Active since Jan 2020
31 Jan 2026, 15:38
Poor Customer Service and Hygiene Standards
Subject: Formal Complaint Regarding Poor Customer Service and Hygiene Standards To Whom It May Concern, I am writing to formally lodge a complaint against Root’s Butchery at Mabopane Square regarding extremely poor customer service, unhygienic conditions, and unprofessional conduct by staff. Firstly, the overall hygiene in the butchery is unacceptable. The meat on display appeared old and poorly maintained, with clear signs of inadequate pest control. What was most disturbing is that staff were cleaning the glass freezer while meat was still inside, wearing dirty overalls. Sweat and dirt were visibly falling into the meat that was later sold to customers. This is completely unacceptable. We are human beings, not scavengers, and we expect food sold to the public to meet basic health and safety standards. Secondly, the customer service was very poor. The staff do not serve customers according to the order of arrival. While we were patiently waiting in line, a man walked in and was assisted immediately ahead of us. When we raised concern and explained that we were first in line, the lady who assisted us who was not wearing a name tag responded with a bad attitude and gave unnecessary explanations instead of correcting the situation. Her behavior was unprofessional and disrespectful. Even when she eventually assisted us, she did so with clear attitude, throwing the meat on top of the fridge carelessly and rushing to assist the other customer, as if we were not important. This conduct made us feel disrespected and undermined as customers. If discipline, hygiene, and respect for customers are not a priority at this store, I will have no choice but to escalate this matter to Consumer Protection Services and relevant health authorities. I expect this complaint to be taken seriously and appropriate corrective action to be implemented. Yours sincerely, Concerned Customer
Helpful (0)
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Peter M
1 reviews | Active since Jan 2020
31 Jan 2026, 15:38
Poor Customer Service and Hygiene Standards
Subject: Formal Complaint Regarding Poor Customer Service and Hygiene Standards To Whom It May Concern, I am writing to formally lodge a complaint against Root’s Butchery at Mabopane Square regarding extremely poor customer service, unhygienic conditions, and unprofessional conduct by staff. Firstly, the overall hygiene in the butchery is unacceptable. The meat on display appeared old and poorly maintained, with clear signs of inadequate pest control. What was most disturbing is that staff were cleaning the glass freezer while meat was still inside, wearing dirty overalls. Sweat and dirt were visibly falling into the meat that was later sold to customers. This is completely unacceptable. We are human beings, not scavengers, and we expect food sold to the public to meet basic health and safety standards. Secondly, the customer service was very poor. The staff do not serve customers according to the order of arrival. While we were patiently waiting in line, a man walked in and was assisted immediately ahead of us. When we raised concern and explained that we were first in line, the lady who assisted us who was not wearing a name tag responded with a bad attitude and gave unnecessary explanations instead of correcting the situation. Her behavior was unprofessional and disrespectful. Even when she eventually assisted us, she did so with clear attitude, throwing the meat on top of the fridge carelessly and rushing to assist the other customer, as if we were not important. This conduct made us feel disrespected and undermined as customers. If discipline, hygiene, and respect for customers are not a priority at this store, I will have no choice but to escalate this matter to Consumer Protection Services and relevant health authorities. I expect this complaint to be taken seriously and appropriate corrective action to be implemented. Yours sincerely, Concerned Customer
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