Roots Butchery

Based on recent customer reviews, Roots Butchery is facing significant customer experience challenges across multiple branches. Customers consistently mention concerns about meat freshness, with recurring complaints about spoiled wors, rotten eggs, and questionable product quality. A prominent theme is unprofessional staff conduct, including rudeness at tills and butchery counters, dismissive responses to complaints, and hygiene issues. Pricing disputes and refund refusals also surface frequently. On the positive side, some shoppers highlight affordable pricing, helpful managers who resolve issues swiftly, and clean store environments at select branches.