YM
Yingisani M
Active since Feb 2025
3
Reviews
0
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Reviews
3 reviews1 month ago
Bad client service
URGENT ESCALATION – Ongoing Poor Service and Unacceptable Conduct at Power Fashion Eyethu Mall (Orange Farm) To Whom It May Concern, I am escalating a formal complaint regarding the unacceptable and ongoing service failures at your Power Fashion branch in Eyethu Mall, Orange Farm. Today, 17 March 2026 at approximately 11:00 AM, I was once again informed that the system was offline when attempting to purchase airtime and electricity. This is not an isolated incident, it is a recurring and consistent problem at this branch. More concerning, however, is the extremely poor attitude and unprofessional conduct displayed by staff, including the branch manager. Customers are treated with disregard, spoken to dismissively, and made to feel like an inconvenience. This level of service is completely unacceptable and reflects poorly on your brand. I run a business that depends on the daily purchase of airtime and electricity. I serve over 40 clients per day who need these services and by extension, I bring consistent and valuable business to your store. Despite this, both myself and my clients are repeatedly turned away, often without any effort to assist or provide alternative solutions. This situation is creating an inconvenience for myself and clients since other stores are further away and it is tarnishing your brand reputation Your lack of consistency and professionalism is unacceptable not only from myself but from the many customers I serve daily.
0 replies
8 months ago
Bad client service
My experience with the employees I've been communicating with is appalling.
0 replies
14 months ago
Bad service at Nedbank Vereeniging in Voortrekker
I visited Nedbank Vereeniging in Voortrekker street to enquire about vehicle finance and was assisted by Pauline. The lady was very rude from the get go, just by profiling us(me and my colleague) that we are working for Capitec Bank. She didn't even access the system but told me that she has vast experienced from that department and she knows that I don't qualify because I work for Capitec Bank. She was so loud and very sarcastic. We were so offended that we asked for the manager and we're referred to the customer service team leader who already knew that we had a bad service experience with Pauline. The service team leader was also rude and unprofessional, asking if my colleague and I are married which was very offensive. The message we get from both of them is that if you're a capitec client, you don't qualify due to the social media feedback. Why are your employees spreading such misinformation? Why is the Nedbank service so bad and unprofessional?
0 replies
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1 Star
3 (100%)