Power Fashion Factory
Unclaimed Business
|1|7 Reviews (last 12 months)|This business does not respond to reviews
Power Fashion Factory
Unclaimed Business
|1
7 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Power Fashion Factory is facing significant customer experience challenges across multiple branches including Phumulani Mall, Rustenburg Mall, Kabokweni, Eyethu Mall, Setsing Qwaqwa, and Daveyton. Customers consistently mention rude and dismissive staff conduct, unprofessional management, poor handling of returns and exchanges, unclear store policies, pricing discrepancies at the till, and recurring system downtime affecting airtime and electricity purchases. A bright spot emerges from the Mamelodi Mams Mall branch, where shoppers commend patient and passionate assistance during a tricky slip retrieval, showing service excellence is achievable.
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|7 Reviews
Sep '25 - Aug '26
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSS
Sewela S
1 reviews | Active since Apr 2018
22 Apr 2026, 20:08
Rude and unprofessional Manager
I am writing to express my dissatisfaction with the service I received at Power Fashion -Phumulani Mall. I attempted to exchange a white school shirt, but the supervisor/store manager refused, stating that store rules do not allow the return or exchange of white items. What made this experience particularly frustrating is that this policy is not communicated anywhere in the store, nor is it indicated on the till slip. As a customer, I had no way of knowing about this rule before making the purchase. Clear communication of such policies is essential to ensure transparency and fairness. Additionally, the manner in which the situation was handled was disappointing. Instead of offering a solution, I was simply told to return the item to the store where it was originally purchased. This response felt dismissive and did not reflect good customer service. I believe that customers should be properly informed of any non-returnable items at the point of purchase, and staff should be trained to handle such situations more professionally and empathetically. I hope this feedback will be taken seriously and used to improve both communication and customer service going forward.
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Sewela S
1 reviews | Active since Apr 2018
22 Apr 2026, 20:08
Rude and unprofessional Manager
I am writing to express my dissatisfaction with the service I received at Power Fashion -Phumulani Mall. I attempted to exchange a white school shirt, but the supervisor/store manager refused, stating that store rules do not allow the return or exchange of white items. What made this experience particularly frustrating is that this policy is not communicated anywhere in the store, nor is it indicated on the till slip. As a customer, I had no way of knowing about this rule before making the purchase. Clear communication of such policies is essential to ensure transparency and fairness. Additionally, the manner in which the situation was handled was disappointing. Instead of offering a solution, I was simply told to return the item to the store where it was originally purchased. This response felt dismissive and did not reflect good customer service. I believe that customers should be properly informed of any non-returnable items at the point of purchase, and staff should be trained to handle such situations more professionally and empathetically. I hope this feedback will be taken seriously and used to improve both communication and customer service going forward.
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Mmabo M
1 reviews | Active since Dec 2024
2 Apr 2026, 17:39
Poor service
Poor service received from palesa at rustenburg mall. When I got a till she left me waiting there and talking to staff after few minutes she tells me the other person will help me rolling her eyes then I asked her the other till said I must come to then she left me just like that. What happened to sense of urgency and apologizing to the client when you see you are wrong
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Mmabo M
1 reviews | Active since Dec 2024
2 Apr 2026, 17:39
Poor service
Poor service received from palesa at rustenburg mall. When I got a till she left me waiting there and talking to staff after few minutes she tells me the other person will help me rolling her eyes then I asked her the other till said I must come to then she left me just like that. What happened to sense of urgency and apologizing to the client when you see you are wrong
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Doctor
1 reviews | Active since Jul 2025
20 Mar 2026, 01:52
Power Fashion
I went to Power Fashion in Kabokweni,Mpumalanga to purchase electricity.I got there before they open,we were about +10 customers waiting for the store to open.When they open we got in and queued,I was number 1 on the queue.The teller was busy counting her float,while waiting out of the blue without any greeting the teller told us not to queue in front of her we must go around the store because we're irritating her.That was the worst customer service I've ever experienced.The manager didn't even reprimand the teller.
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Doctor
1 reviews | Active since Jul 2025
20 Mar 2026, 01:52
Power Fashion
I went to Power Fashion in Kabokweni,Mpumalanga to purchase electricity.I got there before they open,we were about +10 customers waiting for the store to open.When they open we got in and queued,I was number 1 on the queue.The teller was busy counting her float,while waiting out of the blue without any greeting the teller told us not to queue in front of her we must go around the store because we're irritating her.That was the worst customer service I've ever experienced.The manager didn't even reprimand the teller.
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Replies (0)YM
Yingisani M
1 reviews | Active since Feb 2025
17 Mar 2026, 11:49
Bad client service
URGENT ESCALATION – Ongoing Poor Service and Unacceptable Conduct at Power Fashion Eyethu Mall (Orange Farm) To Whom It May Concern, I am escalating a formal complaint regarding the unacceptable and ongoing service failures at your Power Fashion branch in Eyethu Mall, Orange Farm. Today, 17 March 2026 at approximately 11:00 AM, I was once again informed that the system was offline when attempting to purchase airtime and electricity. This is not an isolated incident, it is a recurring and consistent problem at this branch. More concerning, however, is the extremely poor attitude and unprofessional conduct displayed by staff, including the branch manager. Customers are treated with disregard, spoken to dismissively, and made to feel like an inconvenience. This level of service is completely unacceptable and reflects poorly on your brand. I run a business that depends on the daily purchase of airtime and electricity. I serve over 40 clients per day who need these services and by extension, I bring consistent and valuable business to your store. Despite this, both myself and my clients are repeatedly turned away, often without any effort to assist or provide alternative solutions. This situation is creating an inconvenience for myself and clients since other stores are further away and it is tarnishing your brand reputation Your lack of consistency and professionalism is unacceptable not only from myself but from the many customers I serve daily.
Helpful (0)
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Yingisani M
1 reviews | Active since Feb 2025
17 Mar 2026, 11:49
Bad client service
URGENT ESCALATION – Ongoing Poor Service and Unacceptable Conduct at Power Fashion Eyethu Mall (Orange Farm) To Whom It May Concern, I am escalating a formal complaint regarding the unacceptable and ongoing service failures at your Power Fashion branch in Eyethu Mall, Orange Farm. Today, 17 March 2026 at approximately 11:00 AM, I was once again informed that the system was offline when attempting to purchase airtime and electricity. This is not an isolated incident, it is a recurring and consistent problem at this branch. More concerning, however, is the extremely poor attitude and unprofessional conduct displayed by staff, including the branch manager. Customers are treated with disregard, spoken to dismissively, and made to feel like an inconvenience. This level of service is completely unacceptable and reflects poorly on your brand. I run a business that depends on the daily purchase of airtime and electricity. I serve over 40 clients per day who need these services and by extension, I bring consistent and valuable business to your store. Despite this, both myself and my clients are repeatedly turned away, often without any effort to assist or provide alternative solutions. This situation is creating an inconvenience for myself and clients since other stores are further away and it is tarnishing your brand reputation Your lack of consistency and professionalism is unacceptable not only from myself but from the many customers I serve daily.
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Likentso Q
1 reviews | Active since Jan 2020
3 Dec 2025, 18:06
Disappointing Experience with GIB Finance underwriting for Poee Fashion Retirement Funds
I'm extremely dissatisfied with GIB Finance's handling of my retirement fund claim which Power Fashion Retirement Fund is under. When I received my payout, I was shocked to find a significant shortfall. When I enquired about the discrepancy, I was met with rudeness and a lack of explanation from both GIB and Power Fashion Factory. I suspect the missing amount might be my non-vested retirement funds, but I'm still trying to get clarity. What's frustrating is both company's unresponsiveness - emails are ignored, and there's a lack of transparency and customer service. It's been a nightmare trying to resolve this issue. I hope others can learn from my experience and consider alternative options for their investments with GIB and engagement with Power Fashion Factory.
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Likentso Q
1 reviews | Active since Jan 2020
3 Dec 2025, 18:06
Disappointing Experience with GIB Finance underwriting for Poee Fashion Retirement Funds
I'm extremely dissatisfied with GIB Finance's handling of my retirement fund claim which Power Fashion Retirement Fund is under. When I received my payout, I was shocked to find a significant shortfall. When I enquired about the discrepancy, I was met with rudeness and a lack of explanation from both GIB and Power Fashion Factory. I suspect the missing amount might be my non-vested retirement funds, but I'm still trying to get clarity. What's frustrating is both company's unresponsiveness - emails are ignored, and there's a lack of transparency and customer service. It's been a nightmare trying to resolve this issue. I hope others can learn from my experience and consider alternative options for their investments with GIB and engagement with Power Fashion Factory.
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Replies (0)S