Complain

I am writing to formally raise a concern regarding the treatment I received during my visit to your store today. Unfortunately, my experience was quite disappointing and fell below the level of professionalism I would expect from your establishment.

While shopping, I was made aware that a cashier named Entle had alerted other staff members to monitor me, which I found both uncomfortable and inappropriate. I then proceeded to the tills, where I was assisted by a cashier named Happiness N. During this interaction, both my colleague and I experienced an unwelcoming attitude.

Additionally, the conduct of the female security guard who checked our receipts was equally concerning, as her manner was discourteous and unprofessional.

I find this treatment unacceptable, particularly as it was directed toward customers without any justifiable reason. Such behavior reflects poorly on the store and does not align with the standard of customer service one would reasonably expect.

I trust that this matter will be addressed promptly and handled with the seriousness it deserves. I would appreciate feedback on the steps that will be taken to prevent similar incidents in the future.

Thank you for your attention to this matter.