KM
Kefiloe M
Active since Feb 2024
2
Reviews
0
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Reviews
2 reviews1 month ago
Defective bed within 10 days and extremely poor after-sales service – Sleepmasters Dlamini Junction
I am extremely frustrated with the service I have received from Sleepmasters, particularly the Dlamini Junction (Soweto) branch. I purchased two beds from this store, and one of them started sagging within just 10 days of use. Since reporting the issue, I have made multiple trips to the store and logged several tickets with the customer care call centre. Unfortunately, I receive no feedback unless I personally follow up, and each time I make contact, I am given different and conflicting information by different staff members. What is most concerning is that the call centre agents claim they do not know who the regional manager is or what the escalation process entails. The store staff have also refused to provide the manager’s contact details, stating that I must come in when the manager happens to be present. This is highly inconvenient and not an acceptable way to handle a customer complaint. All I want is a refund for the defective product, yet I have been given the run-around with no clear resolution or accountability. This experience has been stressful, time-consuming, and very disappointing. I would strongly caution other customers to think carefully before purchasing from this branch
0 replies
27 months ago
Vodacom OneNumber TERRIBLE Experience
I have been a vodacom customer for over 10 years and have multiple contracts with them, and this particular experience has me really considering to port to another network. I have been struggling with the vodacom onenumber activation since January 2024. I have the apple watch with wifi + cellular and have been sent from pillar to post. I have been to 4 different vodacom stores and getting different stories. I have spoken to multiple call centre agents and still no luck. Some stores tell me that I need to migrate my contract from a top up contract to an open contract, while others and the call centre say I don't have to. I have had my number switched to eSIM then back to the physical sim. I have had my tickets closed without the issue being solved. Currently the mobile service plan on my phone says "waiting" but on the MyVodacom app it had said its activated. I'm feeling like I have exhausted the channels available to me to get this sorted. There just seems to be a disconnect between back-office and the stores, conflicting messages and understanding with regards to this. Not sure if there is no training on this or if its still in pilot phase, but really don't tell us we can get a service but when actually can't.
174 replies
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