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Unpleasant Experience with Mirinda Opperman Realtors

Unpleasant Experience with Mirinda Opperman Realtors I regret to express my dissatisfaction with the overall experience of residing at the Best@Hazelwood complex under Mirinda Opperman Realtors and dealing with their rental agency. Our tenure at this property was marred by numerous issues that significantly impacted our living conditions and interaction with the rental agency. Issues at the Best@Hazelwood complex: 1. *Water and Power Problems:* The area experienced frequent water and power disruptions, exacerbated by the absence of backup systems within the complex. 2. *Gate Malfunctions:* The complex gate malfunctioned regularly, leading to manual operation without adequate security measures. Resolving these issues took an unreasonably long time. 3. *Lack of Green Space:* Our unit lacked proper landscaping, with the absence of grass and the presence of ground and thorns. Despite our pleas to address this concern, no action was taken, impacting our ability to enjoy outdoor spaces with our pets. 4. *Visitor Parking:* The complex lacked designated visitor parking, causing inconvenience for residents and their guests. Concerns with the Rental Agency: 1. *Penalty Fees:* Upon expressing our intention to move out, we faced an inflexible penalty fee of R47,000, even with a three-month notice. This lack of negotiation or understanding added to the unpleasantness of our experience. 2. *Key Handover Experience:* During key handover, the agent's unprofessionalism was evident. My wife was 8 months pregnant and had to endured over an hour of waiting without communication. The agent meticulously sought issues to withhold and deduct from our deposit, disregarding our efforts to leave the property in excellent condition. 3. *Communication with Agency:* When I emailed the owner of Mirinda Opperman Realtors she dismissed our experience with her agent, stating, "it takes two to tango" and we should leave it. 4. *Inaccurate Inspection Report:* The post-move-out inspection report contained multiple errors, requesting us to sign an inaccurate document for deposit deductions. The agency failed to provide evidence of pre-existing issues or damages, casting doubt on the validity of their claims. 5. *Delayed Deposit Return:* Our deposit was refunded more than 16 days after moving out, causing unnecessary financial strain. In summary, our experience with Mirinda Properties has been marked by a lack of professionalism, unresponsiveness to concerns, and financial repercussions. I strongly advise against engaging with this agency based on the challenges and unpleasant interactions we endured throughout our tenancy.