GV
Gert R
Active since Feb 2024
2
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Reviews
2 reviews26 months ago
Very bad service
Good day I'm really unhappy with stitch and how they are handling my situation. I had a problem where my bank accounts was frozen but that situation is resolved now and they were cleared of any wrong doing. Now I use stitch to deposit from my bank account to the binance crypto exchange . Now the bank send the confirmation letter to stich that the account has been cleared and I send the affidavit and the proof of p2p transactions to stich and binance on multiple occasions. Binance customer care says that stich needs more documents but no one can tell me what those documents are . They also tell me that stich doesn't reply to their emails and I can say the same thing. I want this matter resolved as soon as possible. I'm getting punish for not doing anything wrong I'm very disappointed with this service. Just wanted to add both capitec and tymebank cleared my accounts with the same information I supp**** to stich so I dont know what your problem is
0 replies
26 months ago
Tymebank worst customer care
Capitec froze my bank account for suspect ***** and then all the financial institutions I have accounts with was also frozen. After about 3 weeks of fighting capitec cleared my account of any wrong doing. My tymebank account was also put on a debit hold. I sent them the same required documents that I used for capitec. After I week there was still no response so I called their call center where the agent told me my email was never attache she did it then and I waited 2 days again with nothing happening. I called again then that agent cleared my account. I have a binance account and I use my tymebank account to do deposit and withdrawal to binance using stitch. When they put them debit hold on my account stich also suspended my deposit and withdrawal through them. Now for them to open it again they need a confirmation letter from tymebank to stitch that says account has been cleared. I have been phoning 4 or 5 times tymebank customer care ***** department. They take almost 20 minutes before they answer and most of the time the agent that's assisting me doesn't even know what stich is. Now their call centre is not a toll free number so it costs me a lot of money calling them. On Friday I called again and the agent told me they will sent the relevant information to stich but now it's Tuesday and my account is still block. Musti always yell and scream for them to do their jobs
116 replies
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