Zacharia J

Extremely unprofessional and *********!

I am not one to complain or try and ruin reputations but at this moment I am utterly dissapointed by the unprofessional and just plain ********* experiences I've had with renault. To start off, I've been going to Renault for years to fix my car and for services because I wanted the best work done on my car. The last service I done was in November last year, then they told me to replace my timing chain belt which I did through a mechanical warranty which was R13k then about a month later, the heartbeat warning sign came up then I booked my car in for it to be chacked out and was told that maybe they just need to reset it, then the warning sign went away. A week later, it went on again then I booked my car in again I was one of the first cars there, but even when the day was done, my car had not been checked properly, I received a phone call the next day saying my turbo booster pipe needs to be replaced and that they would send it through to the warranty. I then recieved a phone call the same day saying it was rejected , I then asked how much it would cost and they said it would cost around R8k. Someone then suggested I should go check at another mechanic, I was abit skeptical because I'm used to Renault but I still went to check and when I went to the mechanic, to his surprise as soon as he opened the bonnet he was flabbergasted and immediately asked me who worked on my car because it seems like someone deliberately sabotaged and amateurs worked my car and that I should immediately take my car back, because there was a ***** loose as I will be showing in pictures, pipes were not in place and one was not even in place, there was no clamp one of the pipes, amongst other things that were not into place. Not to mention the other unprofessional things such as the long waiting such as about 3 weeks for something simple, not communicating to me what was happening because they don't pick up the phones, resulting in me having to go there personally many times just to get information about my car because this is my only form of transportation I am extremely frustrated and will definitely be taking this further, this is just ********* on so many levels. And I feel like because of this, something major would've occur which could've resulted in major damages. So I will definitely be taking this further.