Anamaria L

Unless you want to get **********, I would not recommend going there.

On 15 July 2023, I bought a Lenovo Yoga X1i7 16-512-14 Flip laptop for 549 euros. The seller assured me that any problems would be dealt with under the one-year warranty. On the 13th of December last year, I contacted them about problems with my screen that had been persisting for a month and a half. Unfortunately, my first email went unanswered for two months, so I had to call them repeatedly for a month until a technician finally answered. The technician informed me that they needed to check with their supplier to determine how to proceed. Despite my attempts to contact the technician via messages, I did not receive a response. After that, the calls resumed and the situation remained the same. However, the company responded by blaming me for the problem. They refused to take any responsibility. As a final year student, I spend a lot of time on my computer and rely heavily on it. Even though it was under warranty, I decided to try to get it repaired. I received a bill for €230 to fix the screen, and the technician told me that this was a common problem and not my fault. Unfortunately, my parents had to pay the bill as I cannot afford it. I would kindly ask you to find a solution to either refund the amount or provide cover. The unit is still under warranty. Please find attached all relevant details including the store information, invoice and communication history. yours faithfully Ana maria Martinez