Celeste Karen van haght

Terrible Guest Experience

Poor Experience at the Boujee Brunch - sent an email to the property on the 6 February 2024 - I followed up and received a response on the 8 February this response - in my view really just invited me to the next event which was valentines day, I declined as we already had plans, I then attempted to contact the property and F&B managers again, I called numerous occasions and requested to speak to the GM aswell, which I was then told he would contact me the Monday, this did not happen either. Further to my last email on the 12 February the hotel staff or management team, has still not acknowledged neither called or made contact relating to the complaint. Such disregard for guest feedback and failure to address legitimate concerns is unacceptable and reflects poorly on the reputation of your establishment. During our visit to the property on Saturday for the Boujee "Dubai Style" Brunch, I appreciated the pleasant ambience. However, following my brief interaction with the Weekend Duty Manager and Natasha Shetty, I must express my disappointment regarding certain aspects of the experience. Firstly, the quality of the spread was below expectations. The seafood on the coals appeared mushy and unappetizing, and I found the teriyaki sauce to be ill-suited for the prawns. Considering the standards associated with Radisson Blu, I found this aspect to be lacking. Furthermore, the absence of sushi at 3:00 pm, with no prior communication from the waitress regarding the cessation of food replenishment after this time, was disappointing. As the brunch is advertised to run from 1:00 pm to 4:00 pm, this deviation from expectations was notable. It is important to note that the only time a waitress was at our table was when she collected payment and collect glasses that were not empty which resulted in another trip to a drinks vendor. This was frustrating to say the lease. At 3:45 pm, when we sought to order additional drinks, we were informed that last orders had already been taken, despite the advertised end time of the brunch being 4:00 pm. This inconsistency was concerning. Additionally, the oysters at 1:30 pm were not fully presented, and the same was observed with the salmon. Such inconsistencies detract from the overall dining experience. In summary, while the ambiance, music, and drinks contributed positively to the event, the food quality did not meet expectations. It felt as though we paid for an enjoyable social gathering with music and beverages, rather than a culinary experience of the standard anticipated. received a response