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Emile S
Active since Feb 2024
9
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0
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Reviews
9 reviews3 months ago
Faith in humanity 🙏
Shoutout to Gero Sandblasting and Chantelle for seriously next-level service. My rim went missing in transit before it even reached them, and instead of giving me the runaround, Chantelle jumped in, spoke to her boss, and offered me either a full refund OR they’d sponsor a replacement rim + do the sandblasting and powder coating at no extra cost. I was honestly shocked (in the best way). In a time where you lose faith in people, this was a proper good-gesture moment. Thanks again Chantelle — you made my day. Can’t wait to see that bright red rim finished for my hosepipe reel. 🔥🔴
0 replies
4 months ago
Incredible Connection: No delivery updates, no tracking, no human support – Order 301484392
I’m logging a formal complaint about Incredible Connection’s online order delivery and support failures. Order number: 301484392 Product: Razer BlackShark V2 X Wired Gaming Headset – Green (Qty 1) Shipment/Tracking number shown: 8022959279 Carrier shown: JDEX Your own order status page shows: 2025-12-04 08:03 – “Ready To Pick” (With Warehouse) 2025-12-05 08:57 – “Shipped” / “With Courier” Since then, I have no delivery, no ETA, and no usable tracking. The courier listed (JDEX) appears to have no proper public tracking tool/link, which is unacceptable in 2025. A tracking number without a tracking system is basically meaningless. I have tried multiple support channels and got nowhere: WhatsApp: your system doesn’t recognise the order numbers it generates. When I reached a human, the responses were robotic and unhelpful. Facebook: I was told I must “log a complaint” to get a reference number for escalation. I was told it would go to “senior management” but no one has contacted me to explain what’s happening. Call centre: I called 3 times and held for ±15 minutes each time with no answer. The result is I’m sitting with multiple reference numbers, no clear owner, and still no product. Takealot would have delivered already. What I want as resolution (non-negotiable): 1. A working tracking link / waybill + the courier’s contact details, and a firm delivery date, OR 2. If delivery can’t be confirmed immediately, a full refund with proof and turnaround time.
0 replies
7 months ago
YesPlay’s “fast withdrawals” are nothing but false advertising
https://yesplay.bet/ proudly advertises that withdrawals are processed “within hours.” Well, I’ve been waiting nearly 24 hours — and still no payout. So much for “fast and reliable.” If a company can plaster promises all over their marketing but can’t stick to them, then it’s not just poor service — it’s dishonest. People deposit in seconds, but suddenly withdrawals drag on for days. That’s not efficiency, that’s selective convenience. This experience shows YesPlay doesn’t value customer trust or transparency. If you’re going to sell the dream of “payouts in hours,” then at least live up to it. Otherwise, be honest and say: “Withdrawals will take as long as we decide, while you wait and hope.” I’ll think twice before using this platform again, and so should anyone else who expects a company to actually deliver on its word.
53 replies
8 months ago
Exceptional Service from Kerrs Funeral Directors
From the moment my mother-in-law passed away, Kerrs Funeral Directors handled everything with compassion, dignity, and outstanding professionalism. They collected her from Charlotte Maxeke Hospital’s mortuary, assisted us with every step of the funeral arrangements, and ensured that receiving her ashes was handled with the utmost care. A special mention must go to Adele Kerrs, who was my main point of contact throughout this difficult time. She is one of the most professional, kind, and competent people I have ever met. Her organisation is exceptional, and she went above and beyond — even making herself available after hours to accommodate last-minute changes to the funeral pamphlets. Losing a loved one is never easy, but Adele and the Kerrs Funeral Directors team made the process as smooth and stress-free as possible. I am truly grateful for their support and would recommend them to anyone in need of caring, efficient, and professional funeral services.
0 replies
26 months ago
*UNRESOLVED* - WOOLWORTHS UNABLE TO CONFIRM WHETHER A BENEFICIARY HAS RECEIVED AN EFT OR NOT
Your complaints resolution consultant from Woolworths Financial Services - Lucienne Gabriel seems to have lost his voice. Is he a nute? I'm all for employing people with disabilities but it would be nice for Woolworths just to let me know if Lucienne can't speak and only communicate in writing. Nonetheless let me articulate my problem once again. I have complained to Absa about a payment I made to a beneficiary because I know that Woolworths is using Absa's platform to manage the credit card offering. I have complained again to Absa about Woolworths not getting back to me last week about my issue. Woolworths made first contact today at 10 am via an email I received. Now I know for a fact that Lucienne has read my complaint from Absa about my refund because the automated email I received from this consultant is requesting that I provide evidence in the form of the beneficiaries statement of account to confirm that the beneficiary has never received the money that I have paid. Now, I am sitting with POP which Absa has issued and with Woolworths branding on it that says the transaction was successful. I have spoken to various call centre agents and I'm getting conflicted information as follows: The one consultant says the money has been definitely been deducted from my account and is definitely with the beneficiary. The beneficiary has been informing me from 14 February no payment has been received. Please refer to my detailed complaint to Absa. The other consultant says the transaction has declined on Woolworths internal systems and I have to pay the beneficiary again because the transaction never went through. Ok, so I went ahead and paid the money to the beneficiary from my FNB account and the beneficiary has now received the money. Great problem is solved. BUT Now the issue is the money is off my credit card and it's not being refunded. Woolworths is requesting a statement from the beneficiaries account. The beneficiary has informed me that she isn't comfortable sharing her personal finances with either Absa or Woolworths. She was willing to show me transactions from 12 February to 16 February because she knows me but she doesn't want to send me a screenshot or a statement of her account to forward to Woolworths or Absa. Now I fully understand where the beneficiary is coming from because I will NOT share my personal finances with another institution than my own bank. Because we live in this so called civilised democracy where we CAN'T TRUST ANYONE BECAUSE IF THEFT, ***** AND *******ION. I'm being sarcastic over here just that you're aware. Furthermore we are living in the year 2024, which we have amazing technology as humans. BUT Do you really want to tell me there is no way to prove that the money was not received by the beneficiary other than requesting a statement of account from the beneficiary, which by the way bank with Capitec. Does the banks or institutions not have agreements in place to cross check whether payments have been received or not. By the looks of it apparently not. I have seen with my own eyes that there was no money coming from my credit card to the beneficiary yet my credit card is showing the money as deducted. So now the money is somewhere floating in cyber space. I don't know? The only payment that reflects on the beneficiaries statement is the FNB payment they I have made. Secondly do banks or any institution that deals with financials request proof of statements from other clients because there is really no other way to prove that money was not recieved? I am sure that a wealthy client from for example Absa or Fnb or wherever will have the time or energy to do this ****ty task that I have to do because I'm not part of the 1% elite or wealthy clients. Now as an example if Anglo Gold says that they cant find a payment by a customer but the customer has a proof of payment from their bank let's say FNB. Does FNB now request the client to go to Anglo Gold so that Anglo Gold can send through a statement of their account to prove they have never recieved the money. I THINK NOT! I can guarantee you that Anglo Gold WILL NOT IN A MILLION YEARS give their statement of account to the client so that the clients bank FNB (as an example) can study Anglo Golds statement of account to determine whether the payment was received or not. This request from any financial institution is ludicrous, insane and down right impossible to do. So in giving you this scenario neither Absa or Woolworths is willing to reverse a mediocre amount of R250 back to me because according to their records the money was transferred yet the beneficiary has not received the money and I can confirm this because it's not on the beneficiaries statement from Capitec. So now it's up to me to convince the beneficiary to please send me her statement of account. If not I can't get my money refunded. In closing basically I'm the loser if a mediocre amount of R250 because neither Woolworths or Absa is willing to take responsibility or admit there was a system issue and I WILL PROBABLY NOT IN A MILLION YEARS GET AN ADMISSION NOR AN APOLOGY? So can Woolworths please explain to me what am I supposed to do? I can assure you I can handle the loss of R250 and so can Woolworths or Absa. But I think if the amount in question was in the millions I would have probably gotten better service in resolving this issue. PS: Please read my detailed complaint in conjunction with the Absa complaint and once you have done your homework please get a senior manager to discuss with me the resolution on this matter because neither Lucienne nor the call centre agents are in a position of power to make a decision on a mediocre amount of R250. It's probably only a GM that can ensure there is no loss to his or her business unit for the amount of R250. And please I beg of you do your homework before contacting me. I have taken the time and have provided you with everything you need to resolve this matter. Please take the time to read the complaint and then get back to me if how we will resolve this. You are more than welcome to use this real life scenario in your training programs as there is a lot of context and content created. Thanks, Emil
56 replies
26 months ago
*SYSTEM FAILURE* - INTERNET BANKING
I logged a complaint with Woolworths Financial Services and even though I'm using their Credit Card, I know that Absa is the provider of the banking platform or processes that's followed, therefore the complaint is about Absa as Woolworths are not bankers but retailers. Now that is out of the way let me get to the issue. I have made a payment to a beneficiary on my credit card account on 1 February 2024. This transaction went through with no problems. Then on the 13th of February I made another payment to the beneficiary, however they did not receive the money. My first response is that this is impossible because there is no human intervention when processing a banking transaction on the internet hence humans makes mistakes. Everything is done automatically by a system that's not supposed to make these kinds of errors and let's be honest which bank will make such an error because the have invested billions of rands into systems and have some of the best software experts to ensure everything is running smoothly. My second thought was that the beneficiary is lying because we live in a country where crime, ***** and *******ion is rampant and our society in general don't value or display ethics, honesty or integrity and also there's no real consequences for people that commits these types of crimes, look at our previous President Zuma. However let me not divert your attention. This is what happened: 1. The money is off my credit card. 2. I have a POP that's been generated by Absa with a transaction number it just has the Woolworths branding on it. 3. The Woolworths banking platform which I know Absa are the owner of indicates to me that the transaction was successful. 4. I requested a financial statement from the beneficiary to check if the money wasn't received to ensure I'm not being **** to. Luckily I know the beneficiary personally, however I can guarantee you if I didn't have a relationship with them they would NOT have provided me with a statement of their account. I wouldn't blame them because it's none of my business what transactions goes through someones account. The feedback I'm getting from the 2 contact centre agents at Woolworths which are retailers and not really bankers is as follows. 1. The transaction shows declined on their internal systems and the reason for this is because my account is currently overdrawn. This might be true, however when the payment was made to the beneficiary on the 13th of February there were funds available to process this transaction. It's not the customers problem if Absa only processes their transactions on the 14th of February and only find out on the 15th that there's no more funds available. Further to this I wasn't informed that the transaction didn't go through or was declined. In my mind I had proof that the money went off the account by means of the POP generated by Absa. 2. We can see that the money went off your account and we need to log a call with Absa for them to investigate this further (which I doubt has happened) not because of incompetence but because this isn't really a Woolworths problem but Absa's system that has failed. Also it's irrelevant of the amount because I had already paid the beneficiary for the services rendered out of my FNB account. My problem is your system made an error, I would like the money to be reversed back to my credit card and I don't want to wait a year for this to be resolved due to Absa's red tape and internal politics. Looking forward to a speedily reply from a competent, well versed human that can speak, write and comprehend the English or Afrikaans language. It also needs to be someone that has the authority to make decisions, not a junior staff member that needs to go please and explain my story to a manager and get various approvals before being able to tell me how this will be addressed. TIP: PLEASE PREPARE BEFORE CALLING ME AND READ THE COMPLAINT THAT HAS TAKEN EFFORT AND TIME TO PUT TOGETHER. I DON'T LIKE TO EXPLAIN MY SELF OVER AND OVER AGAIN. ITS UNPRODUCTIVE AND INEFFICIENT. I DON'T MIND YOU DOING YOUR TELEPHONIC COMPLIANCE CHECKS TO AUTHENTICATE ME. Furthermore it either needs to be a M or P level employee that has authority and access to an E level decision maker so that this can at least get resolved in our first interaction. You can probably tell by now that I'm an old ex Absa employee... Regards, Emil
624 replies
26 months ago
*NO RETURN ON DEPOSITS*
I have been gambling at this casino for the last month or so. Have deposited numerous times generously but there's just no winning at this online casino. Yes they have generous welcome packages and bonus coupons etc with sometimes ridiculous wagering requirements but I have given up. You just can't be a winner at this Casino.
0 replies
26 months ago
*TRUSTWORTHY AND ON TIME WITHDRAWALS*
AMAZING and EXCELLENT! https://7-riches.co.za/ Pay out is immediately if its before 11PM then it rolls over to the next morning before 8AM. Love the games and the customer service is excellent :-) Thanks to the team at Romee for your amazing customer service!
0 replies
26 months ago
*LEGITIMATE AND TRUSTWORTHY* - punt casino.co.za
IMPORTANT: THIS IS NOT A PAID REVIEW. Punt casino is NOT a ****. I won a decent amount of money and they have paid out within 3 working days. I received an SMS and a phone call to inform me that my withdrawal was successful and the money will reflect on Friday, 23 February 2024 end of business. When I checked my Capitec savings account. As they promised my winnings were in my account. Thank you punt for your honesty and transparency. Important for all the South African gamblers out there. When you register your account with punt.co.za. ensure you use your real name, surname, address, ID number as per their terms and conditions. Verify yourself immediately with all the FICA documents they require. I had my doubt's as I'm a very cautious individual and risk averse individual. Thanks puntcasino.co.za for your transparency, honesty and excellent professional service from registering to withdrawal 😁🙏
0 replies
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5 Star
4 (44.44444444444444%)
4 Star
0 (0%)
3 Star
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1 Star
5 (55.55555555555556%)