Mualusi M

Faulty/loose lacoste sneaker

Levisons. I never experienced a good service from them, actually worst customer service. So I purchases a lacoste sneaker, it got delivered on the 28th of Jan 2024, and I filed a return for the shoe and claimed my refund back due to the shoe being faulty, the shoes became loose on the width and it's not comfortable after wearing it twice. I filed the complaint on the 8 of Feb if not mistaken, today its the 25th of Feb and still no communication whatsoever, the shoe is with them since the driver came and collected the shoe. The agent that called me was disrespectful and couldn't explain their return policy in fact it seems like they don't have a return policy. Because the agent said I should have returned the product immediately when I received which I understand that sometimes you can easily recognize a fault on the product before you even wear it but sometimes it's not possible until you wear the item or wash it etc. That's when you will notice the fault on product.. so guys in a nutshell, Levisons doesn't want with my refund, they don't have return/ refund policy because they say I should have noticed the fault immediately and returned it which is bull****. I haven't had feedback since I spoke with agent on the 14th of Feb till today, poor customer service.. Guys please buy, sneakers from the respective brand / store of that shoe to avoid buying faulty or poor quality products from third party retailers.