Chantal B

No refund received

I also believed in the “support local” movement, but unfortunately my loyalty has been severely damaged. I bought products from @Big5, a company that supply some of the retail giants in South-Africa like @makro @checkers @shoprite @kit kat. My requirements were very specific, and I therefore arranged with Frank that if the cookware is not to my requirements, I could send it back for a full and immediate refund. The products were not what I was promised over the phone, and I immediately called Frank to notify him of my dissatisfaction and my intention to send it back. I arranged a courier, sent the parcel and received a notification from the courier that the parcel was delivered on February 7. I called @Big5 the next day and received confirmation from Frank that the parcel has been received and inspected. I received a whats app message from Frank (attached) on February 8 that the refund has been issued with their finance department and that I will be refunded within 3 - 5 working business days. It is the 25th of February today and I haven’t received a cent from them. I have sent them numerous emails and called them 37 times. The same message gets relayed back to me that the person in charge of the refunds is unavailable. I have been given numerous contradicting excuses as to why I have not been refunded and have also been told by the receptionist that Frank told her not to put me through to him. Nobody is willing to provide me with any contact person in the accounts department. @Big5 management – your inability to care about the “little guy” and your lack of fair customer service has left me with no alternative. I will continue to call you out on social media until you fulfil your agreement with me. Regards Chantal Burger.