TS
Tim S
Active since Feb 2024
2
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2 reviews16 months ago
Item Out On Delivery for 3 Days
Purchased items from Samsung SA, online. Merchant selected the courier. Only one of the items arrived. The other item (256 GB microSD card - cost more than R500) still not received. Today (20 Dec 2024) is the third day it shows out on delivery. Call centre tells me matter was escalated because driver is not answering his phone and has not returned the item since checking it out for delivery on morning of 18 December, even sending me delivery OTP. Third morning in a row where I am on hold for nearly 45 minutes, yet the recorded message says "your call is important to us..." The leave a message function does not work and if it did, I do not trust that they would call me back before the end of 2024. Who knows whether I will ever receive the SD card????!
0 replies
26 months ago
Never purchasing another Stellantis vehicle
I took my 2022 Opel Mokka 1.2GS Line in for a service on 26 Jan 2024. Around this time, I enquired about the brakes. Subsequently, the service advisor submitted a claim from my maintenance plan and it was approved on 12 Feb 2024. However, up to this day, I am still waiting for the fitment of my brakes. Apparently the parts are not available in South Africa, with no estimated date of arrival. I cannot even drive the car because it is unroadworthy without brakes. I called Stellantis customer care and they were not very helpful either. Who else can I speak to?
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