Lekha K

Worst Travel Agency

I recently had the unfortunate experience of dealing with TourVest, and I must say, it was nothing short of appalling. Last year, my family and I were excited to book a trip to Thailand after stumbling upon a tempting promotion for Nedbank private clients. However, what ensued was a series of frustrating events that left us deeply disappointed. Upon contacting TourVest to book our trip, we were informed that the advertised promotion was already sold out. After further investigation, it became clear that the agency had made a mistake in promoting the deal. While mistakes can happen, it's how a company addresses them that truly matters. Unfortunately, TourVest fell short in this regard. The operations manager, Beneat Shilubane, reached out to apologize and acknowledge the error made by the marketing team. She promised to rectify the situation by offering us the same deal for the next school holidays in March. However, this gesture of goodwill quickly turned sour. Instead of honoring their promise, TourVest conveniently provided us with a quote for dates that did not align with the March school holidays, and to add insult to injury, they inflated the price by approximately R2000 more than the advertised deal. When I attempted to clarify my preferred dates (28th March - 5th April), I was astounded to receive a quote that was double the original advertised price. Such blatant disregard for customer satisfaction is utterly unacceptable. Despite numerous attempts to resolve the issue and seek accommodation from TourVest, they have shown a complete lack of effort and accountability. It's disheartening to see a company prioritize profit over customer satisfaction and fail to uphold their promises. In conclusion, my experience with TourVest has been nothing short of a nightmare. I would strongly advise anyone considering their services to think twice. The misleading promotions, lack of accountability, and disregard for customer satisfaction are indicative of a company that does not value its clientele. I, for one, will never recommend TourVest to anyone and will actively discourage others from engaging with them.