Sesonasipho N

Extremely unhappy customer

We had a terrible experience with Jonathan. A particular part of the lease that was clearly communicated throughout the application was overlooked by the landlord. We suddenly had the lease cancelled, after paying the full amount. After which we received a partial refund. We were told that the admin fee is not refundable. This was not our fault, we clearly communicated everything, and suddenly we were R1600 short due to the landlord changing their mind about who they want in their property. I am honestly extremely disappointed, even by the back and forth before being told to forget about the refund.