Damian S

BMW Motorrad Boots - Pinetown

“Let me begin by saying, I have been a loyal customer of BMW Pinetown for many years, having purchased all of my Bike Accessories and Clothing from them as well as having them rebuild one my bikes for me in excess of R150,000.00. Their service has been second to none and I have always been happy to recommend them to family and friends until very recently. I purchased a set of BMW Gravel boots from BMW Pinetown a while back with the intention of using them on my next adventure trip. Needless to say they sat in my cupboard for a long time as work and life did not allow me to utilize them until September 2023. My wife and I, planned a road trip from KZN to the Western Cape. Everything was planned out, routes and stops sorted and so I took my shiny, BMW Gravel boots out the cupboard, excited to use them for the first time. All was going well and the boots fit perfectly, until the third day of our trip, I noticed the seam on the toe of my left boot had torn. I was perturbed by this event but planned to resolve it upon my return with the belief that BMW Pinetown would assist accordingly. I contacted BMW Pinetown upon my return and reported what must surely be a factory defect, as the boots had only been worn three times, only for them to tell me that the boots were out of warranty and there was nothing they could do except offer me replacement boots at cost price. I find myself disappointed by this response, being a BMW Motorrad Enthusiast and longtime customer of theirs to receive this response on one of their products that has CE - EN-16364-2015 Approval for Robustness and Safety.”