Samantha B

WiFi relocation deducted without notification.

I relocated my WiFi in August 2023. Without any notification, MTC tried to deduct the relocation fee along with the usual monthly WiFi fee in January of 2024 only. It went back as unpaid as I only had enough for the WiFi alone. Meaning that my account at the bank had been tarnished and if I want to apply for a loan or anything, I will be rejected due to said unpaid. I sent them numerous emails with no response, I tried calling with no success. Today, 29 February 2024, they deducted almost Nad 3000 which includes last month and this months WiFi plus the relocation fee. Now I am unable to pay anything else and will have even more unpaids. All thanks to MTC employees who firstly failed to notify me and secondly couldn't be bothered to respond to my emails requesting urgent assistance.