Z
Zamuxolo
Active since Mar 2024
4
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0
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Reviews
4 reviews17 months ago
Incomplete/ Misleading information from Debt Solutions Co
Misleading information from Debt Solutions Co. I got a call from Debt Solutions Co on 7 November 2024 where they advised me that I was being charged too much interest by my creditors and they offered what they called "Interest Restructuring". I advised that I am not interested in debt review as I need to be able to apply for credit in the future and I was told by Asemahle (the agent who was "assisting" me) that this was not the same as debt review and it would not affect my credit profile or my ability to apply for credit. I eventually agreed and signed documents (they were in a hurry to conclude the transaction). A lot happened in between and eventually I received an email with a document that said I had to pay an application fee, admin fee, legal fees etc. that were not explained to me. I asked to just cancel everything. The person I was speaking to told me I needed to send an email and gave me an email address. I sent the email with detailed reasons why I wanted to cancel. It took 3 business days for them to come back to me and tell me that I need to pay a cancellation fee of R3500. No one ever told me anything about a cancellation fee although I asked if I would be able to cancel should I not be happy with the agreement and what that would look like. And now they are asking for documents that are usually submitted to apply for credit. 7 days later, after asking them multiple times to cancel the agreement, I am receiving notifications from my creditors that Debt Solutions Co has made contact with them to put me under debt review. I also received a policy wording document today, 14 November although I asked on 07 November to cancel.
0 replies
17 months ago
DON'T get ****med by Debt Solutions Co!
Whatever you do, DO NOT agree to anything with Debt Solutions Co. I got a call from Debt Solutions Co on 7 November 2024 where they advised me that I was being charged too much interest by my creditors and they offered what they called "Interest Restructuring". I advised that I am not interested in debt review as I need to be able to apply for credit in the future and I was told by Asemahle (the agent who was "assisting" me) that this was not the same as debt review and it would not affect my credit profile or my ability to apply for credit. I eventually agreed and signed documents (they were in a hurry to conclude the transaction). A lot happened in between and eventually I received an email with a document that said I had to pay an application fee, admin fee, legal fees etc. that were not explained to me. I asked to just cancel everything. The person I was speaking to told me I needed to send an email and gave me an email address. I sent the email with detailed reasons why I wanted to cancel. It took 3 business days for them to come back to me and tell me that I need to pay a cancellation fee of R3500. No one ever told me anything about a cancellation fee although I asked if I would be able to cancel should I not be happy with the agreement and what that would look like. And now they are asking for documents that are usually submitted to apply for credit. I am LIVID! I would rate less than 1 star if it was possible.
0 replies
25 months ago
Appalling service from Naslie from INSRAP!
I have been dealing with Natalie Martin from INSRAP since 01 March 2024 and it has been a less than pleasant experience. To start with, I had write a review first for her to even get in contact with me. If I had not done so, lord knows when she would have gotten in touch. I had to pay R2000 to INSRAP and it took until the 6th for the money to get to them because a Nedbank ATM had swallowed the money I was depositing to them. The transaction that required that deposit to be made eventually got cancelled so they needed to refund my R2000. I got given the run-around about sending proof of payment first before the refund could be processed. Eventually, I got confirmation from Nedbank on Monday, 11 March that they had sent payment confirmation to INSRAP (after they had processed the payment on the 6th already) which I communicated with Naslie. Naslie proceeded to advise me that she has forwarded my details to the accounts department. I asked her how long it would take for me to get my money and she did not respond. Today is Wednesday, 13 March and I still have not gotten a response from her or anyone else in the company and I have not received my money. I do not know whether the refund has been processed at all or how long it will take for it to be processed. I do not know if this is how the whole company operates or it's just Naslie who ignores customers but I am extremely dissatisfied with INSRAP and I hope I never have to deal with them after they have paid me my money.
224 replies
26 months ago
Claims process for ****** / lost phone
I started the claim process on Monday, 26 February and my claim was approved on Thursday, 29 February. Although my claim has been approved, I am still without a phone. I was advised on Thursday (29 Feb) that it would take 2 to 5 business days for a service provider to get in contact with me and arrange payment for the access fee and deliver my new device. I do not know if that 2 to 5 working days includes the day I got the message. All I know is that I have not heard anything from the service provider and I do not know who they are so I cannot reach out to them. I was advised that they would get in touch with me. I will spend the weekend without a phone and some of the next week too (I hope that the process will be concluded at least by the end of next week), which is very inconvenient because I use my phone for work. Working without a phone this week has been a nightmare. By now, I should have gotten payment details so I can pay the access fee at the very least but, alas, that is not the case. I don't know whether the failure there lies with Naked or with the mysterious service provider. It takes hours ****erally) for emails to be answered (today I waited for 4 hours to be told to wait some more by someone other than the person I have been dealing with all week as he is off - that is just one example) and that wastes time between the things that are asked for. My suggestion is that everything that will be needed be communicated at the beginning of the claims process for the sake of expediency. I know I am not the only customer being dealt with but it would have been great to get quicker and clearer answers. The process has made me feel like my issues is not a priority. Certainly not the outcome I want for my customers, as someone who is in customer service.
56 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (25%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (75%)