Lebogang K

VW Wonderboom -Service Department

I booked my car in for service at VW Wonderboom Pretoria on 1/3/2024, they asked if I wanted my wheels aligned and I agreed. So an annual service and wheel alignment were conducted on my car . About 5Km away from the dealer other motorists indicated that I needed to stop because my rear left wheel looks like it wants to come out . In my mind I'm thinking “but I just got my wheels aligned, maybe these people want to hijack me” , luckily as I drove, a motorist who was fami**** made way and asked me to roll down my window which I did, and I was told about the wheel. I had to stop. I called VW to inform them about the incident, the first person that answered the called hung up on me. The second one told me that the service advisor was busy and they could not refer/transfer me to another person. I left my car on the side of the road and went back to VW Wonderboom. When I got there , they gave me one of the technicians to accompany me to where the vehicle was . The first thing he did when we got to the car was to tighten the wheel, meaning the wheel left the dealership with a wheel that was not properly tightened after they had conducted the wheel alignment. The technician mentioned that the hub was damaged and there was nothing he can do at that point. He indicated that it would be risky to drive it in that condition. So I had to call my insurance and tow it back to VW. Fast forward Monday 4/3/2024. I am expected to buy a hub as the dealership doesn’t want to take accountability for what occurred after the negligence from their side.