LA
Linda A
Active since Mar 2024
3
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Reviews
3 reviews10 months ago
Expensive product that didn't work, and no option of a refund
I bought a Waterhouse pump through Builder's Warehouse, and it was an expensive pump. Within about a month, the pump stopped working. I took it in to be repaired by Waterhouse, but when I got it back, it still didn't work. I took it back a second time and was told that they couldn't repair it and would replace it. I got a replacement pump from Waterhouse, and the new one still did not work. After all of this, I contacted Waterhouse but they refused to give me a refund. I don't find it acceptable for companies to sell products and refuse to give a refund when their product does not work
0 replies
26 months ago
Shockingly dishonest
Absolutely shocking experience. My Samsung washing machine was giving me a door closure error. Christian came to have a look and told me that I needed to replace the motherboard as it had been damaged through a power surge. I was quoted R3600 for this so decided to get another quote. The next day the washing machine door started closing fine again and a month later I still have no problems, so it clearly was not a motherboard issue. I wish I'd checked Hello Peter before contacting this company - I would have saved myself the R450 call out fee!
0 replies
26 months ago
Shockingly dishonest
Absolutely shocking experience. My Samsung washing machine was giving me a door closure error. Christian came to have a look and told me that I needed to replace the motherboard as it had been damaged through a power surge. I was quoted R3600 for this so decided to get another quote. The next day the washing machine door started closing fine again and a month later I still have no problems, so it clearly was not a motherboard issue. I wish I'd checked Hello Peter before contacting this company - I would have saved myself the R450 call out fee!
0 replies
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1 Star
3 (100%)