NM
Nicollete M
Active since Mar 2024
2
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Reviews
2 reviews4 months ago
BAD CUSTOMER SERVICE.. THEY SOLD THE SHOES THAT WAS ALREADY ON LAY BYE..
I am very disappointed with stepSide store in Eastgate,,, my sister did a shoe lay bye for her son.. And yesterday when she went to collect the shoes she was told that they sold them😫😫😖and the staff was very rude... She then asked for a manager (Atlas) and still they couldn't assist,, they gave her away her money she deposited for lay bye.. And now her son will not have shoes to wear on Christmas day as we will be going to family function... This is so frustrating,, and disappointing at the same time. I mean how do u sell an item which is already on someone's name... And u don't want to take accountability 😫😫😫😭 Customer name :Kingsley ngobeni 067 1988 443
0 replies
15 months ago
Bad customer service
I got in the store to purchase some snacks only to find out that the item was priced wrong..as I was abt to pay... But the assistance manager Donivan,, promised that he will come back to us n we have been waiting on the tills left unattended... This is such a bad service you would expect more especially in such a huge store😖😖🥵
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1 Star
2 (100%)