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Gabrielle F
Active since Mar 2024
5
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5 reviews11 months ago
[Request Received] My delivery was damaged - DFD260783772 - # 62800097
I reported an incident with delivery damaged food at 5:35pm today and it's now 7:03pm and nothing from anyone after multiple reports, calls, WhatsApp etc, NOTHING BACK. I am so ill but now need to fight and fight to get help, nothing has happened and no one cares. Pathetic service and customer care. Not sure who's worse, the restaurant Andicios kyalami or the Mr Delivery [Request Received] My delivery was damaged - DFD260783772 - # 62800097
0 replies
19 months ago
Fnb brilliance
Never have a moment of disappointment with this bank, been with them for almost a decade and I am always at ease knowing my money and banking is safe. Thank you for all your assistance and support
53 replies
21 months ago
THE AMAZING LSB
Incredible energy and vibe as you walk up to a great ambience and rustic high class place. Waitrons are absolutely amazing and very well trained The food is perfect for the vibe. Drinks are glorious and managers are accommodating and friendly. It's a perfect place for a great weekend out
0 replies
23 months ago
TYMEBANK CYBER ****S ***** HACKERS
*Tymbank - If you want to donate money against your will* I opened a cased of ***** (GFD 157444) with Tymbank's so-called anti ***** division who were supposed to investigate the circumstances of ***** that occurred on Mother's Day and 3 weeks ago and they have done absolutely nothing to assist and instead, they have made my life more difficult. As soon as I had realised that my account had been hacked, I asked to block my account, which they did... But what they do not tell you unless you ask the question is that monies can still move in and out of your account. They also did not bother to block my card when I reported the incident. When I reported the incident, Tymebank did not let me know the protocol of opening an investigation, knowing that I was in a state of panic and distress so I went back and forth to the police station. The first thing they should have done send me a statement with the transactions in question and when I report the incident to the police, I needed to ask for a copy of the affidavit and email it to them. Then when following up on who would be investigating the incident at Tymbank on the 21st June, on two instances, I was cut off before I could get a name. On the third call, I was told that they can not provide this information over the phone. It's my account and underwent all the relevant security checks but they can not tell me who is handling the investigation. On the fourth call, I was told that the case in what they call a view basket and it had not been allocated yet. Then the fifth call, I was told that the investigator was Wallacs. The operator who handled this call was really good at victim blaming and reprimanded me because I asked valid questions that she had no answers to. On the sixth phone call, I was not only give the same name of the investigator on this case, but was told that it had been allocated on the 18th May, which was hog wash because it was not allocated on the 21st May, so how is it that they now state it was allocated on the 18th May. After running back and forth to the police station because Tymbank do not know how to advise their victims on what to do to open a case at the police station, I finally could send my statement to their ***** division. They is no automatic response when sending the email to them. The next day, I resent it and found that Tymbank has listed my email address as spam through their server. Same goes for their service center and their compliance center. I then sent a WhatsApp to their Tymbank number and I was asked went I sent the email. I let them know and they ghosted me there too. My questions that I was scolded for asking were things like... How did the ****mer know my full name and surname and how did he know I banked with Tymbank? How did he know my card number and what transactions I had made before he had asked my security questions? How is it possible that an investigation is done with out calling me to verify certain things with me. Had they called me, they would have been told that one of the operators that I had spoken to sounded exactly like my hacker. The lady became so impatient with me and told me straight out that I would never see my money again. Their was no sincerity or empathy from her what so ever. Why is there not better security on the Goalsave accounts? It should not be that easy to withdraw money from these accounts, yet it was done. Why can money still move in and out of the account after it's been blocked? Tymbank can not be trusted at all. Tymbank's mission should to drive meaningful financial inclusion, by making banking more accessible to all South Africans, especially ****mers!!!!!
53 replies
26 months ago
VODACOM FIBRE
I signed up for a metrofibre contract with Vodacom on the 16th January 2024. I received the emails on status updates which wasn't actually in any way helpful because it showed nothing to what was on going, the contact details provided are useless - I was on the phone for over half an hour without even talking to anyone...7 times I called - I was not responded to when emailing either. I called again after the attempts made, I got hold of one person Khuthala on Friday last week and was told she had sorted and will get back to me about it within 24 / 48 hrs .. I was not contacted at all by Monday nor Tuesday, so I emailed her and still have no response at all. I am sitting here with the completely unusable router because it seems Vodacom are taking a back seat in customer service and getting me set up. Note I have been a customer of Vodacoms since 2002 and this is what has become of Vodacom. Totally unprofessional, the lack of customer service is completely despicable, your lack of communication with customer issues is appalling, your efficiency as well as care is non existent. I will be posting this on all social media platforms. @Vodacom
112 replies
Review Distribution
5 Star
2 (40%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (60%)