nici S

Nashua Cape town - WORST SERVICE EVER!!!

Nashua Cape Town worst service ever!!! This is just a short summary of the hell trip we experienced with Nashua Cape Town, on two separate contracts over the same time period. Contract no.1 – fuelling system On 19/7/2023, we agreed on a fuelling monitor system with Nashua Cape Town, the sales rep Ashton Laine set up with a meeting get contracts sorted and to order all necessary equipment to get us operational. What a hell trip it has been from here, the fuel monitor system was partially (waiting on a keypad) installed by 14/8/2023. Ashton Laine kept informing that this so called ‘’keypad’’ for the fuel system has been order and will arrive in a weeks’ time it turned into months, eventually they came back with feedback on the 16/11/2023 the status has now changed to that the fuel monitor system that has been installed is an outdated system, they are ordering a newer system to be installed. By this time, we have been paying full monthly fees we contacted Vonzell van Staden sales manager for Nasua Cape Town to intervene to get this sorted. Eventually on the 14/12/2023 the new system arrived and finally was installed. Contract no. 2 – telecoms system On the 16/8/2023 we also signed up with them through Aston Laine for an upgrade on our internet and telephone systems as it seemed they know what they are talking about, we have asked that they would first proceed with the internet connection (hard fibre lines) as that was our priority, we have been battling bad connection with the micro fibre lines. The VOIP phone lines don’t do well on the micro fibre lines so we 1st need the hard fibre line installed, well they ignored the request and proceeded to install the phones anyway during September 2023, and saying that the hard fibre will be installed in a week. Once again it was a back and forth of empty promises to the point we met with Vonzell and Ashton to give us exact dates to when the fibre will be fully installed, they gave us a promise once again that it will be operational by 29/2/2024 with a whole bunch of excuses to why it hasn’t been done yet, this deadline was not met with the blame game continuing. The swich over was finally done on 12/3/2024, but here is no hardware to this new fibre line we have no new WIFI router to use to access the internet. Yet again this is the incompetence of the sales staff just wanting to get their cut and leave the end user in despair. So please in future if anyone suggests using Nashua for any telecoms or office automation, please stay clear especially from a business point of view they are damaging have loads of empty promises, that will leave you in despair.