Sandra V

The worst experience ever, no accountability, quick to ask for payment.

I purchased my generator via Generator King: what a terrible experience. Got my quote, when I agreed I asked about stock availability and how long for delivery I was told 3 days once payment reflects. After making payment 1 week later not a word about when I would receive my generator which I did tell the sales guy was super urgent. I had to call to find out when my generator would be delivered. I was then informed for the first time I had to pay an additional R6k for the transport. I was not up for the fight so agreed not that I should have considering it was never mentioned that transportation was an additional cost. Another week passed I add to call in to find out after paying when my generator would be delivered. I was then told they need payment which was done over 2 week prior and sent via email: Then just to add to my frustration the logistics told me maybe the Monday after as logistics had already planned there route. I had to loose my temper to which I was then informed that an opening was now all of a sudden available for the Friday. We installed the generator and now needed the ‘code’ to set the timer. I contacted technical and was informed they not allowed to give us the code but instead I must now pay again an additional +-R6k for someone to come pin in the code. The reason for changing the timer was given to the technical support guy. Once again an invoice was sent. Much to my unhappiness I paid this: that took another week after having to call to find out when the technician was coming. Today to my utmost disgust a diesel mechanic from Generator King appears at our office to come SERVICE my brand new generator: that was the message he was instructed to do. When we told him what we needed, he called his superiors and he was told that the warranty had to expire in order for the code to be changed. I then contacted Generator King and requested to speak to the managing director, instead the receptionist Insisted I tell her what the problem is. I left my details to be contacted and the diesel mechanic did nothing and I want my refund for your ‘Service to my new generator’. I honestly would not recommend Generator King as from day one it was bad customer service.Everyone just passes the buck and no accountability is taken.