Ruveenie G

Bad experience

My husband and family stayed at the hotel on the 28th November my husband worked with a tour group .So we joined him at the hotel.We were treated by a lady Samantha with such ****** attitude .We paid for the room R500 and we had to pay an extra R530 for dinner after we were told we don't have to pay. for the dinner.Its not about the money but the attitudes of the front desk receptionist and Liezl working in revenue. The hotel is dirty and there are rats running in the roof. You can actually hear the rats running around. So noisy and unhygienic. I definitely wouldn't recommend this establishment for overseas tourists. Very bad attitudes of white staff.I stayed in many hotels before and by far this us the worst hotel stay I ever experienced. They even phoned the tour company saying my husband doesn't want to pay but my husband couldn't answer the phone because he was driving and out of town. They even sent an email to the company that he works for .Very disrespectful and unprofessional.