Teekay C

Poorest Services

If there was an option to give 0 stars, I would have opted for that. I have received the poorest of services from this agency. The agent (Ofentse Segone) never answers calls and he takes forever to revert. The agency itself does not seem to care for its clients. I didn't know that where I live now, there is a problem with ****roaches. I informed the agent to resolve the issue, it has been more than two years and he has not gotten back to me concerning the issue. He doesn't send the water bill on time anymore, I have to call the service provider to give me the amount and the reference (since they can't send me the water bill because I'm not the owner). An unsettled water bill blocks the recharging of the electricity. I always inform the agent but he takes his sweet time, everytime, to get back to me. The agency does not answer calls. And I have to live without electricity and water. I also recently discovered that the contract is yearly, and the agent allowed me to sign a 3 year contract without informing me that it is only yearly. When I wanted to cancel the contract, I was told to pay 3 months worth of rent so that the lease is terminated. The services are just the poorest and I would never advice anyone to go on with this agency. It’s disappointing because I honestly expected better service.