Rosemary J

Poor service in moving my contents

Hi Malesela Thank you for reaching out and YES, I was very unhappy with the service I received for a few reasons which I will list here for you. 1 – I asked for two extra people, assuming that there are always two provided, a driver and 1 helper, but was told by the driver on the arrival that only 1 person is normally allocated so with the 2 more I requested, I only for 3 and not the 4 I was assuming would be there. The move this took a lot longer than expected. It makes no sense that you only get a driver if you fail to request more help – is the one person going to move an entire household - I think not! In the past I have NEVER requested more help and always got 2 people, hence my assumption. I am sorry if I failed to see this on your website, but I think you need to make it very clear for future customers. 2 – On arrival at the new flat, the driver called me to show me that one of my mirrors was not broken but smashed into little pieces. He admitted he was not around when they moved this so did not see what happened, but it was, as I said, in absolute shatters. 3 – A few minutes thereafter, he called me again to come and look at the rest of my mirrors. He then showed me and again admitted that they were wrong, as they had not been packed correctly. He said they should have been put between the bed base and the mattress, but they had been put loosely on top of a couch with nothing between the couch and them and in the move, they had all cracked into numerous pieces, probably as they went over a bump, was the driver’s comment. The driver himself admitted they were at fault! (Just for your info these were 4 huge commercial thick mirrors (10cm thick) from my dancing studio in PE and have survived the move from PR to CT in 2020 and then in 2021 from my brother's house in Claremont to my flat in Kenilworth – collectively they are worth close to R 20 000) 4 - As the new flat is a LOT smaller than my other one, I did not know where I was going to place everything so asked them to please pack everything I showed them into the second small bedroom. I also then helped them move as much as I could from the truck as I could see it was running late. As a result, I did not stay in the flat to guide them where to put the stuff, but was horrified that it had literally been dumped into the room, to the point that I cannot even get into the room and will now need to hire people to assist me in moving and carrying the stuff in this room. So, there you have the reasons for my rating, which in hindsight should have been a 2 or 3 and not even a 4. Compensation for the broken mirrors would be great, but I doubt I will see a cent. I will also never use Loadit again nor will I recommend you as I have always done in the past. Regards Needless to say I have NEVER received any further response from them at all