Kobus

I picked up my car from Proline Express Sandton and noticed that the side mirror wasn’t replaced as specified

I picked up my car from Proline Express Sandton and noticed that the side mirror wasn’t replaced as specified. Instead, the Pratley putty that I used to fix it temporarily to travel over the December holidays was simply removed with visible signs where this was done. Since then I couldn’t get a clear answer to simple questions such as why it wasn’t replaced, was the part ordered and is it still in the shop, etc. Sharon followed up twice but I’m still to get a clear answer on what the next steps are. Disappointed.