SP
Sharon P
Active since Apr 2024
2
Reviews
0
Industries
Reviews
2 reviews25 months ago
CUSTOMER SERVICE NOT EVEN WORTH THE 1 STAR!
Our experience with Abelanani has been nothing short of disappointing and frustrating. I placed an order for lanyards well in advance, paid in full, only to be left with empty promises and a severe lack of communication from the management. Despite numerous attempts to reach out, I was consistently met with the excuse that directors and management were unavailable for calls and that email was the only form of correspondence accepted. This lack of accessibility is unacceptable, especially when dealing with paid orders and customer concerns. After much persistence, the order was eventually received, albeit significantly late. It took me personally visiting their premises and demanding to speak with someone to get any sort of resolution. Thankfully, Sam was helpful and assisted me, but it shouldn't have taken such measures to get attention to a paid order. Even after the order was finally obtained, the communication issues persisted. Emails to the directors, sales manager, and production manager have gone unanswered for weeks. It's incredibly disheartening to see such a blatant disregard for customer service and follow-up. In conclusion, my experience with Abelanani has been marred by unfulfilled promises, delayed orders, and a complete lack of communication from the management. I would strongly caution anyone considering doing business with them to proceed with extreme caution.
0 replies
25 months ago
CUSTOMER SERVICE NOT EVEN WORTH THE 1 STAR!
Our experience with Abelanani has been nothing short of disappointing and frustrating. I placed an order for lanyards well in advance, paid in full, only to be left with empty promises and a severe lack of communication from the management. Despite numerous attempts to reach out, I was consistently met with the excuse that directors and management were unavailable for calls and that email was the only form of correspondence accepted. This lack of accessibility is unacceptable, especially when dealing with paid orders and customer concerns. After much persistence, the order was eventually received, albeit significantly late. It took me personally visiting their premises and demanding to speak with someone to get any sort of resolution. Thankfully, Sam was helpful and assisted me, but it shouldn't have taken such measures to get attention to a paid order. Even after the order was finally obtained, the communication issues persisted. Emails to the directors, sales manager, and production manager have gone unanswered for weeks. It's incredibly disheartening to see such a blatant disregard for customer service and follow-up. In conclusion, my experience with Abelanani has been marred by unfulfilled promises, delayed orders, and a complete lack of communication from the management. I would strongly caution anyone considering doing business with them to proceed with extreme caution.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (100%)