Shayne P

Unpaid refund due more than 6 months ago.

This company, trading as Bidvest Renewable Solutions, without valid reason, has not processed a refund due to us since last year (2023). Our email trail, dates back to 9th October 2023 where Kyle Johnson, the salesperson we dealt with, initiated the refund process. After all these months had passed, through many phone calls, watsapp and email messages, we were conveniently passed over to an *********** colleague of his, named Judith. She apparently works in the accounts department at their head office and we had the "privilege" to speak to her about 2-3 times after which she kept avoiding our calls. Kyle assured us on the 1st of February 2024. that this refund "should be done by tomorrow latest early next week", and yes we thought all would be well. Alas we waited and expected this to be resolved in February but still nothing, even though I went to the Durban branch requesting my refund. In March 2024, we were then asked for our bank account confirmation letter the second time around (the first time it was submitted in 2023). Once again I notified Kyle on the 15th of March that I have not received the payment as yet, and he apologises, telling me he thought head office had sorted this out. Of course, we've tried all of March 2024, to resolve this matter and have still been unsuccessful. So we are three days into April 2024, and yes, please do wish me luck on this quest... after all I don't wish this on their existing or future clients.