Nthabiseng S

A Very bad slow service

I had a very bad service at Sammy Marks, I got there at 8 yesterday and only appointments were prioritized. Ok, I got inside the clinic around 10h00 with hope of getting assistance. Well guess what I got to the front desk at 1pm and my file was no longer on the system I don't know maybe it's been long since I visited the clinic. Fast forward my file was not ready at 4pm and I was sent home. Today I went to the clinic with hope of getting assisted well, my file was there and they did my vitals...after that I went to ANC department where around 9am and this other sister asked what am I there to do. I explained that I got returned. So she said with an attitude " I am alone today and won't be assisting you. I will only assist the follow ups. I'm alone and won't do it. So you will sit there at your own risk" I sat there with the hope of Her changing Her mind well guess what She didn't. After an hour I then asked for a letter so I can give my manager. She said " yohwhy the hell should I give you that because I didn't assit you, well I won't give you that." Out of frustration I cried so hard there at clinic toilets and went to reception and asked for assistance they showed me this other sister. I explained with frustration and tears in my eyes, and She said "I don't understand why you are crying, sit there and I'll assist you when I'm done". I sat there impatiently until I left. I left because I couldn't hold back the tears anymore and was very much frustrated. I wish they improve for the better for other people because as for me. It was the second time with bad service. We just play along because we do not have money or resources to go to other clinics. Let them keep their clinic