Tanya F

Purchase done, but no guarantee or genuine stone certificate issued by this provider.

Purchased a ring (R77k) from JF Jewellers at Waterfront and still waiting on the detailed certificate confirming the quality and amount of stones in it or type of alloy used, as well as it missing the written guarantee. In other words, we have no proof of the ring is genuine or ****. Very poor service, because we have notified and asked for these docs over and over. Always excuses and nothing gets done. Worried and stressed that we may have wasted that much money on a poorly made ring.