FH
Francois H
Active since Apr 2024
2
Reviews
0
Industries
Reviews
2 reviews24 months ago
Shockingly Abysmal Experience
I own an absolute future classic: a 1992 E34 BMW M5. Over the past two years, I've poured a considerable amount of money, time and effort into building up this car. It's a passion project of mine. When it came time to address the interior, I made the decision not to cut corners. Instead, I opted for the expensive yet presumably reputable car trimmer known as McCarthy’s Trimmers in Maitland, Cape Town. Below is my first official review on HelloPeter. I'm sharing this purely to warn and protect potential future customers from what I experienced with this company. Initial Quote Discrepancy: Eshan verbally quoted R22,500.00 to re-upholster the interior (Only the Seats) Once the combined quote was emailed, I noticed that the quote had changed to R28,000.00 leading me to believe I was being hustled. I questioned Eshan about this and he told me that it was Tania Haris that insisted on the higher amount. They reluctantly reduced the quote back to the amount I was promised. Door Insert Quote: During the quotation process I indicated that I would like to have the full door panels retrimmed. I was quoted a price, and accepted the quote. Upon my initial arrival to pick up the car, I noticed only a portion of the door was re-trimmed. Upon questioning this, Eshan told me that they are able to do the rest of the door panels but it would cost me an additional R2600,00 per door. Fortunately the owner Tyron was standing close by listening to this absolute nonsense and stepped in to tell me they will handle it. I was forced to take an Uber back to my home town approximately 150 kms away, costing me time and money. Switches not plugged in upon job completion: Upon my first pick up attempt (After being told that the car was ready for collection) I questioned why the door panels were not fitted properly, and had to listen to Eshan blaming someone else. The leather inserts were loose and I merely walked away telling them to sort it out. Center Console Workmanship: Head Unit Leather bulging around the console Tania Haris claims inadequate shaved leather was ordered, leading to material being squashed in hopes of avoiding notice Indicates poor workmanship and lack of quality control Middle centre leather trim: The Stitching was extremely poor, and noticeably skew. The hazard light switch could not even fit into the poorly trimmed cavity, and was sticking out. There was clearly not one person even checking if the work had been done properly. Car Unwashed and very dirty Eshan claims they recently washed the car, but it was clear as day that this was a lie, the car had oily stains on top of the paint work everywhere. I don't think Eshan has any control of the lies that come out of his mouth. Tanie stepped in and claimed that they were unable to wash it due to the battery being dead. This was one of countless contradictions by the obviously incapable management of Mccarthy’s Trimmers. (The Battery problem however was also due to their negligence) Sunroof Seal: Eshan promised that it would be installed without any issues, When I arrived it was still in the boot and I was told that it can’t be installed, due to potential paint work damage. Eshan subsequently claimed that he forgot, admitting that he ****. Battery Running Flat Someone at Mccarthy's left the headlights on, causing the battery to die completely. Brand new battery installed. (Which I paid for) Rear Windows not working I previously brought a car to be trimmed at Mccarthy’s and upon driving away the windows were not working, I was forced to return to them, whereupon they realised that they never plugged the windows back in. (Very Poor Quality control) This time the exact same problem occurred where I would once again be **** to by Eshan that the rear windows did not work when I brought the car in. They merely forgot to plug the windows back in again. Tires flat upon pickup (This was the 3rd time I had come to pickup the car when told that it was ready) The car has 4 brand new tyres and rims and both Eshan and Tania knew I was again on my way to pick up the car. (Very far to drive to be disappointed again) When I arrived the tires were flat, and Eshan claimed that he personally pumps the tires every 2 to 3 days. This guy is an impulsive ****. I think he believes Mccarthy’s customers to be total *****s, and he might be right because only a ***** would entrust them with a collectors item like this. Roof Lining. As quoted and accepted, the roof lining needed to be replaced. This was done poorly with a multitude of excuses Upon washing the car, the water streamed in and damaged the new roof lining. Tania claimed that this was due to the drainage pipes being clogged. Eshan however claimed that it was due to the car being washed on an angle, and that the drip tray overflowed. He also then tells me that the drainage pipes were fine. Upon confronting Tania about this, she then tells me that Eshan is lying. Front Driver seat cables Upon initial quote, I mentioned to Eshan that the front driver seat adjuster cables need to be checked as I think they might have come loose. He told me that it was not a problem and it would be a simple matter. Upon 2nd pickup I noticed that nothing had been done. I was told by Eshan that it was in fact the motors that were broken, and that their supplier was not able to source these motors. The truth however is that they never even tried to fix the problem. I was able to source the motors in 1 telephone call and arranged that Mccarthys get hold of them, Upon installation they told me the motors were actually fine and it was in fact the cables. Finally leaving Mccarthy’s with my Car Driving back to my hometown, nervous that my car would fall apart, I went around a corner at the refuelling station and the entire seat lifted from its brackets. They never inserted the bolts to secure the front driver seat potentially causing a massive accident. I mention again the absolute lack of quality control and due diligence. Upon my second attempt to pick the car up at McCarthy's and with my frustration showing, Tania, Eshan and myself sat in a boardroom, where they exclaimed their regret, and Eshan admitted to his lies, claiming that the owner, Tyron, insists on customer satisfaction. This contrition was clearly short lived, as is noticeable in my experience above. This company's management is abysmal, coasting solely on its previous reputation. Numerous other businesses in the Western Cape are eager to exceed customer expectations, a feat that McCarthy's fails to achieve even marginally. Their treatment of clients is insulting, and I strongly recommend avoiding them. I would advise a serious revamp of the company, however all I heard was the owner telling me that he is not involved with the management of his own company. This once esteemed and humble Mccarthy’s Trimmers has lost its way with no promising future ahead. A quick Google search will spare you significant stress, time and financial loss.
0 replies
25 months ago
****mer Websites
These sites are ****s, they Whatsapp you after paying informing you of a stock problems and to be patient, then simply disappear. Please do not support these ********s. I will be following their trail on the Internet and making sure that any affiliated sites are also linked to this review.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (100%)